Thanks for all the comments.
Andrew - good point re having to put the online password in - I hadn't done that, so found it and tried it but it made no difference, I got another error message.
I can't get in to the BMW ONline menu - the screenshot is the error I get, and I have tried ticking and un-ticking the use my phone for data box.
I havent got a phone attached to the USB, but didn't think that was necessary as it is connected via bluetooth but will give it a try.
I do have an online account linked to my VIN, which was set up last week and BMW says looks ok. I can send stuff to the car, but it doesn't seem to receive it.
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