Quote:
Originally Posted by pharding
BMW has a factory engineer that rotates through each dealership once a month ask the dealership to set up an appointment with him/her. He/she will solve the problem. You should also take you car to South Bay BMW, their service department is much better than Pacific BMW. We bought my son's 330 at pacific BMW. Their service department was not very good. South bay BMW was much better. I don't know much about Santa Monica BMW but they were very arrogant when we tried to negotiate a fair price on his car.
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thanks for the good info. That's more the BMW NA has ever said about it.