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More than likely it needed to be re-initialized and coded and they were waiting from someone at BMW-AG in Munich to release/send them the access codes which would allow the reboot to proceed. In these new BMWs it seems all things are controlled by software and unless you have the correct access codes..nothing happens.
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'22 BMW M4 Comp (SSG/Black)
'16 BMW M4 (Shakir Orange/Black) - gone not forgotten
'15 BMW M3 (Black/Black) - gone not forgotten
'10 BMW X5M (Black/Black) - gone not forgotten
'08 BMW M3 (Space Gray/Black) - gone not forgotten
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