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Originally Posted by krell
Is anyone having problems with comfort access reliability?
I have a 2011 F11 520d, and the comfort access option worked well for almost 2 years. It was nice being able to keep the keys in my pocket when getting in and out of the car. In combination with keyless go, it's an elegant feature.
However, the rear paasenger stopped unlocking when you put your hand on the handle. It also wouldn't lock when you touch the ribbed part of the handle (those with comfort access will know what I mean). Then the front passenger door started playing up in a similar way.
I've taken the car into the dealership so it can be fixed. They say the part (a new door handle) is on back order so it has been 5 weeks since the car went in. Apparently the part is not readily available in the UK or Germany - and it needs to be painted before it's delivered.
5 weeks is a very long time to wait for any part. I have a loan car (120i M-Sport Coupe) which hepls but its no replacement for a 5 series!!
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I think your center screwed up. They should have given you your ride back whilst they wait for the part.