Rob/Gary,
Thanks for the replies. Sorry for the delay but I've been out of the country. I'll PM my details once I've worked out how to do it! I'm new to all of this but understand that posting my details here isnt a good idea.
Customer service from my local BMW dealer has gone way downhill. They were a good local outfit until recently but have been taken over by Lloyds so I dont know if that has anything to do with the poor attitude. But hey, every cloud's got a silver lining - I came home today to the usual load of mail and guess what was in the pile? YES - a customer survey of how my recent visit went to the BMW dealer on 20/7/11. I never thought I'd be over joyed to receive one of these! I'm going to save it until after the GP on Sunday. Let's hope JB or LH win or it's trouble for Lloyds!!! I guess no one even opens the replies and they're sent directly to the bin but at least I'll enjoy filling it in. Worth £460 of anyone's money (NOT)
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Paul