That's because the "new" navigation system is a POS. BMW knows it. I have it in my 2010 E61 and my 2011 F10. BMW switched map providers from NavTeq to TeleAtlas. BMW should know they have a problem. They don't seem to care unless you do what I did, threaten a lawsuit, file a Lemon Law claim, and force them to refund money. Unfortunately, you bought yours used, so your remedies are more limited.
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