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I would have been pissed off too if it was me.
Though I usually spend a lot more time detailing the car, including the wash we are up around 10 hours.
My regular wash takes me 20 minutes, that includes bringing out the equipment and packing it away.
A well maintained cars takes very little time to clean if it is done frequent enough.
Depending on weather I guess I wash mine 1-3 times a week.
Many times it's just a snow foam and rinse and that's it.
I detailed my 5 in June, hasn't been hand washed since, just foamed and rinsed, and it's still the best looking car in my street.
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