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Sorry to hear about your situation! I've dealt with Darwin a few dozen times and I've never had any issues, it does sometimes take a while to get a response, but never more than 3-4 days.
I purchased my Meisterschaft Exhaust and 90% of my parts on my old c-class show car from Sonic and Darwin. I don't live near by, I'm on the opposite side of the country in Connecticut.
Also, as Darwin's rep stated, the item usually gets shipped directly from the manufacturer, or from the manufacturer's warehouse in the US. SonicMS is pretty much a middle man in the situation, so if things are backordered or custom ordered, it can take a while. Took me 7 months to get my DPE wheels, and 2 months to get my exhaust, but they always notified me to let me know.
Like I mentioned earlier, Darwin has always taken care of me, and we have never met personally. I trust his word and honestly believe he will do the right thing and take care of you.
Also, I have the 3D lip and mine doesn't fit well either, I'm going to mold the area where the gaps are because like you, it annoys me to no end.
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