Quote:
Originally Posted by jferrell
Do you know what qualifies as good CSI?
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Yes I do. A 10. A 9.9 is a failure as far as BMW is concerned. This has been explained to me over and over and over again. It sucks because it sets the bar a little too high for the dealer and far too many customers (such as some noted above) consider an excellent job to be a 9.
Heck, one time I got a CSI call for a service visit and I said "I'm busy, call back later please" and that was recorded as an "unsatisfied" which got me a very upset phone call from the dealer service department.
I always give 10s. Or fives, when it was on a 5-point scale.
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Current inventory:
F22 & G05
Cadillac CT5-V Blackwing w/3 pedals
Past: E24,E28(3),E34,E36,E37,E38(2),E39(4),E46,E89,E92 (obviously),F01,F06,F10,F30,F87,G12,G30(2),G82(2)