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Keeping an eye on the progress of things here.
Dunno if you still need the info
!. I didn't go through BMW Customer service as such. Though I rang them to enquire about the fault though as i was quite surprised that its something that "couldn't be fixed".
2. The BMW Sales agent that sold me the first car did all the work. i didn't even have to escalate things. The SA understood the fact that my confidence was shot with the BMW brand as it was my first BMW. He reassured me and gave me the new vehicle.
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