Quote:
Originally Posted by kinhwear
Yes, it would be much more convenient to update as and when you wish.
Looking forward to hearing the response.
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So BMW responded today, response was from another customer services executive and hadn't been escalated as requested. Response as follows:
"Good afternoon Andrew
Thanks for your email to Stacey which I’ve looked into for you. I’m sorry your unhappy with the map update information on our website – I can appreciate how frustrating this must be for you.
As Stacey mentioned free map updates are only available with certain models. Details as follows:
1 Series LCI
2 Series Coupe (from March production)
2 Series Convertible
3 Series LCI
4 Series (from July production)
We value feedback from customers and we’re always looking for ways to improve. So I’ve sent a copy of your comments to the website team for review.
I know this isn’t the answer you were hoping for and I’m sorry to disappoint you. If there’s anything else I can help with in the future, please get back in touch. Your reference number is XXXXXXXXX"
I have responded to this stating that other drivers have been able to update via USB and have included a screenshot of the Professional Navigation from the online configurator which again clearly shows map updates for 3 years.
I'll update further when I have spoken to the supplying dealer.
Andy