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BMW customer services have responded again today to the screenshot I provided of the web description for the Professional Navigation stating it is generic and that there is a disclaimer on the page. Given my sports seats were not as described and now the navigation is not as described then it really seems the website is completely unreliable.
I have again asked for this to be escalated, they ignored the previous escalation request, and have pointed out that there is an enabling code for the navigation that permits map updates and that I would at least expect to be provided with such a code.
It does feel like the Customer Services employee is just following a standard response rather than really investigating and trying to find a solution to reach some level of customer satisfaction.
If all else fails I'm going to code the map updates myself and have already ordered the ENET cable.
Just need to see what the dealership say next week now.
Andy
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