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OK, I got a call this morning from my CA and they said they couldn't figure out what it was and that they were going to open a PUMA case because they didnt know what was going on.
Later in the day the SA called my wife. They told her that they got approval from BMW to reset the computer and that it will be ready tomorrow afternoon. They are going to deliver the car to her work and pick up the loaner when it is ready tomorrow. Lets keep our fingers crossed.
I will let you guys know exactly what they did if it is on the invoice/receipt.
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