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2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums General 5-Series Sedan and Wagon (F10 / F11) Forum Phonebook missing contacts.
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      07-23-2012, 12:51 PM   #1
Dandle
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Phonebook missing contacts.

Hi,
I picked up my 6 month old F11 530d M-Sport on Friday and absolutely love the car but I'm having major issues with the phone book which I cant seem to sort out.
I have synced my phone (HTC Sensation) fine to the car but in the phone book a lot of the contacts don't show up. Now if I go into Office it shows all of the contacts there but when looking through the phone book its like they don't have a phone number so it doesn't display them. When dialing my brother for instance manually it will shows his name in the last calls page so it knows who the number belongs to but still doesn't display his name in the phone book.
I have been through my phone book on the phone and in gmail to make sure the contacts look the same and clean it up but I have got no further with displaying all the names/numbers. On my E61 I never had any such trouble and the phone synced first time always with all contacts shown.
Anyone got any ideas what the issue could be?
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      07-23-2012, 03:55 PM   #2
Mobileum
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If you haven't tried it, deactivate and remove the phone from the phone list in the car. Remove the BMW from the Bluetooth list on the phone. Then make a new connection.
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      07-23-2012, 04:05 PM   #3
Dandle
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Thanks. I have tried that several times after changing different settings. I have been trying different things all night including renaming the phone, changing advanced settings on both the phone and cars bluetooth, editing contacts in google before syncing back to the phone, de-linking facebook accounts and pictures and I'm still no closer to getting the phone book to sync correctly. I have roughly 30% of my phone book numbers that sync with the car and nothing I've tried changes that. Its always the same ones that sync correctly.

I've found loads of threads about CIC iDrive not syncing phone books correctly but no fixes yet.
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      07-25-2012, 12:42 AM   #4
Dandle
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Right just thought I'd post my fix for this as I've seen loads of threads on it but no fixes. It seems that when adding contacts google doesnt always put all the details for a contact into one contacts data. So althought the phone looks like all the details are stored as one contact they are not. The fix was to go into the google account and merge the multiple contacts. The phone will still not work properly even after syncing but once its fully wiped and resynced the contacts all appear fine on iDrive.
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      07-25-2012, 03:44 AM   #5
mroll320
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I'be got the same issue's. Just got a 530d msport and can't sync my HTC Sensation (xe)!
Would love to see if this sorts it, look forward to updates.
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      07-25-2012, 06:18 AM   #6
Dandle
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Let me know if it fixes it for you too then.
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