New Car Buyers

BigKutta · 02-06-2012, 03:02 PM

This is just out of curiosity, but what communications did you recieve from BMW NA after you bought your F10?

I recall that when I bought my e46, I was bombarded by BMW with marketing material (BMW movies, free subscription to BMW magazine, all kinds of literature), but I have not heard anything from BMW after the purchase of my F10 after a month of ownership. Is this normal now? Not that I care but the BMW magazines were nice for a while...

joey5622 · 02-06-2012, 03:13 PM

Heard some
People got pretty cool USB drives in the form of a key fob!!

bobblehead · 02-06-2012, 03:22 PM

Key chain and all the free coffee I can drink when visiting the dealership.

Part of BMW logo already peeled off after 6 months of use.

Bimmernerd · 02-07-2012, 04:39 AM

I got a free key-ring (wow...but actually pretty good quality), free membership for BMW Club Schweden, BMW Magazine, free insurance for three months and last and least...quick answers to all my questions about this and that from my dealer

monogramus · 02-07-2012, 05:04 AM

Nothing. Free coffee

gatoman39 · 02-07-2012, 08:57 AM

they ask you fill out a survey for customer satisfaction , then some random trinkets in the mail, that's basically it.

delvek · 02-07-2012, 09:53 AM

Nice silver key chain and as my grandmother would say, "a swift kick in the arse on the way out the door".

Just kidding, dealer relationship has been excellent and I am a needy owner, lol.

rexus300 · 02-07-2012, 10:26 AM

BMW is growing rapidly that they are losing the quality and service focus.

BigKutta · 02-07-2012, 10:43 AM

I just find a stark difference between how BMW NA (not the dealer) treats its new customers now versus a few years ago. It feels like back then they would want to ensure that you became a lifetime BMW owner, and I remember bieng bombarded with literature for a few years. Now, nothing! Not even a "welcome to BMW" letter or anything. I guess their earlier marketing efforts paid off already so why bother.

JNoSol · 02-07-2012, 10:47 AM

Quote:

Originally Posted by BigKutta

This is just out of curiosity, but what communications did you recieve from BMW NA after you bought your F10?

I recall that when I bought my e46, I was bombarded by BMW with marketing material (BMW movies, free subscription to BMW magazine, all kinds of literature), but I have not heard anything from BMW after the purchase of my F10 after a month of ownership. Is this normal now? Not that I care but the BMW magazines were nice for a while...

I got key 2 key chains, a follow-up survey call, and a USB (looks like a BMW key, but aluminum) with all the cool videos a month later. The service manager wrote me an email, introduced me to my dedicated service advisor. And yes... lots of free coffee.

donniemcm · 02-07-2012, 05:54 PM

Got 1 key chain, a survey call and my sales call just after

gsmith999 · 02-08-2012, 12:09 AM

My wife got us a couple of travel mugs. Nothing since the purchase, but I was hoping for one of those usb memory sticks...

darrko · 02-08-2012, 01:15 AM

.......at least you get to test drive the car before buying it

78mao · 02-08-2012, 01:30 AM

i got the USB drive!

ADRQ0811 · 02-09-2012, 08:15 PM

I got a cool USB fob but that's it's with my e90s I got a pack of free books and CDs but I feel like BMW has forgot about the customer the ones that come back time after time

02-06-2012, 03:02 PM	#1
BigKutta Brigadier General 3895 Rep 4,046 Posts Drives: 2020 M2C, 2019 330xi, 2017 Q7 Join Date: Jan 2012 Location: Washington DC Burbs iTrader: (1) Garage List 2019 330xi [0.00] 2017 Audi Q7 3.0 [0.00] 2020 M2C [0.00]	New Car Buyers This is just out of curiosity, but what communications did you recieve from BMW NA after you bought your F10? I recall that when I bought my e46, I was bombarded by BMW with marketing material (BMW movies, free subscription to BMW magazine, all kinds of literature), but I have not heard anything from BMW after the purchase of my F10 after a month of ownership. Is this normal now? Not that I care but the BMW magazines were nice for a while...
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02-06-2012, 03:13 PM	#2
joey5622 First Lieutenant 32 Rep 363 Posts Drives: 535xi Join Date: May 2011 Location: vancouver bc iTrader: (0)	Heard some People got pretty cool USB drives in the form of a key fob!! __________________ 2012 535xi Imperial Blue Oyster interior 2012 Lexus CT200h Star fire pearl Ivory interior 2008 Infiniti G35x Aspen pearl Graphite interior - you are missed my friend
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02-06-2012, 03:22 PM	#3
bobblehead Brigadier General 256 Rep 4,721 Posts Drives: warp speed Join Date: Aug 2009 Location: Toronto, On iTrader: (0)	Key chain and all the free coffee I can drink when visiting the dealership. Part of BMW logo already peeled off after 6 months of use.
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02-07-2012, 04:39 AM	#4
Bimmernerd Second Lieutenant 6 Rep 242 Posts Drives: 530dM xDrive F11 2012 Join Date: Nov 2011 Location: Stockholm iTrader: (0)	I got a free key-ring (wow...but actually pretty good quality), free membership for BMW Club Schweden, BMW Magazine, free insurance for three months and last and least...quick answers to all my questions about this and that from my dealer
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02-07-2012, 05:04 AM	#5
monogramus Private 19 Rep 85 Posts Drives: bmw Join Date: Oct 2010 Location: net iTrader: (1)	Nothing. Free coffee
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02-07-2012, 08:57 AM	#6
gatoman39 Major 116 Rep 1,346 Posts Drives: 2011 E92 335 M-Sport Join Date: Feb 2010 Location: LA iTrader: (0) Garage List 2011 E92 335i M Sport [1.00]	they ask you fill out a survey for customer satisfaction , then some random trinkets in the mail, that's basically it. __________________
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02-07-2012, 09:53 AM	#7
delvek Major 32 Rep 1,134 Posts Drives: 2014 550i Msport Join Date: Apr 2010 Location: Tampa, FL iTrader: (0)	Nice silver key chain and as my grandmother would say, "a swift kick in the arse on the way out the door". Just kidding, dealer relationship has been excellent and I am a needy owner, lol. __________________ 2014 550i M-sport
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02-07-2012, 10:26 AM	#8
rexus300 Lieutenant 154 Rep 440 Posts Drives: car Join Date: Jan 2010 Location: Bloomfield Hills, Michigan iTrader: (1)	BMW is growing rapidly that they are losing the quality and service focus.
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02-07-2012, 10:43 AM	#9
BigKutta Brigadier General 3895 Rep 4,046 Posts Drives: 2020 M2C, 2019 330xi, 2017 Q7 Join Date: Jan 2012 Location: Washington DC Burbs iTrader: (1) Garage List 2019 330xi [0.00] 2017 Audi Q7 3.0 [0.00] 2020 M2C [0.00]	I just find a stark difference between how BMW NA (not the dealer) treats its new customers now versus a few years ago. It feels like back then they would want to ensure that you became a lifetime BMW owner, and I remember bieng bombarded with literature for a few years. Now, nothing! Not even a "welcome to BMW" letter or anything. I guess their earlier marketing efforts paid off already so why bother.
	Appreciate 0 Quote

02-07-2012, 05:54 PM	#11
donniemcm Private First Class 13 Rep 182 Posts Drives: BMW X5 F15 Join Date: Jun 2011 Location: Canada iTrader: (0) Garage List 2011 BMW F10 520i [0.00]	Got 1 key chain, a survey call and my sales call just after
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02-08-2012, 12:09 AM	#12
gsmith999 New Member 2 Rep 23 Posts Drives: 2012 535i Join Date: Jul 2011 Location: California iTrader: (0) Garage List 2012 BMW 535i [0.00]	My wife got us a couple of travel mugs. Nothing since the purchase, but I was hoping for one of those usb memory sticks... __________________ 2012 535i Space Gray / Black Dakota / Anthracite Premium - Premium Sound - Tech - Cameras - Active Cruise
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02-08-2012, 01:15 AM	#13
darrko Lieutenant 63 Rep 575 Posts Drives: 2016 M5 Comp. Ed. Join Date: Nov 2011 Location: London iTrader: (1) Garage List 2016 BMW M5 [0.00]	.......at least you get to test drive the car before buying it __________________ Current: 2012 520d 2016 M5 Comp. Ed. 2020 Porsche 911 Carrera S (retired) 2023 X5 xDrive45e
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02-08-2012, 01:30 AM	#14
78mao Major 133 Rep 1,087 Posts Drives: F10, F13, current->F80, F15 X5 Join Date: Apr 2010 Location: Socal/Irvine iTrader: (1) Garage List 2015 M3 BMW M3 [1.00]	i got the USB drive! __________________
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02-09-2012, 08:15 PM	#15
ADRQ0811 Second Lieutenant 36 Rep 272 Posts Drives: Current 2013 BMW F30 Past 2008 Join Date: Apr 2011 Location: 562/so cal iTrader: (0)	I got a cool USB fob but that's it's with my e90s I got a pack of free books and CDs but I feel like BMW has forgot about the customer the ones that come back time after time
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