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2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums General 5-Series Sedan and Wagon (F10 / F11) Forum BMW issued a bulletin on traffic info?
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      06-17-2017, 11:26 AM   #1
benacto
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BMW issued a bulletin on traffic info?

So my traffic info hasn't been working and I asked my dealership about it. after looking things up, it seems there's a wide spread problem. And bmw has issued a service bulletin about it and I'm currently waiting for them to find a fix. Anyone else having this problem and where would I find these kinda info without having to call my dealership every couple of days to find out if and when they're figuring it out?
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      06-19-2017, 02:06 PM   #2
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Quote:
Originally Posted by benacto View Post
So my traffic info hasn't been working and I asked my dealership about it. after looking things up, it seems there's a wide spread problem. And bmw has issued a service bulletin about it and I'm currently waiting for them to find a fix. Anyone else having this problem and where would I find these kinda info without having to call my dealership every couple of days to find out if and when they're figuring it out?
No problems on the right coast.

The traffic integration saves me hours every day to work.
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      11-13-2017, 11:37 AM   #3
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My Traffic Information Isn't Working Anymore Either

I used to use the red/yellow/green traffic flow map all the time - it was set this way on my 2013 535i when I bought the car brand new. I relied on it every time I drove, especially distances. And I used the destination/route information and suggested detours.

It stopped working a few months ago and hasn't worked since. I thought maybe I just took a bad software update, and I tried all sorts of things to make sure I had the right map chosen (the traffic info/flow map) but nothing has worked. I have been on the phone with BMW geniuses as well. They first said it was because my BMW Assist features were shut off when the car reached 4 years old. Okay, fine, so I will pay for it again, which I did. All seems right in the account information they have for me and the car.

I have since taken several pushes/pulls from BMW corporate and it still doesn't work. They said that first it was a problem with the car and to bring in into my dealer. Now the dealer says that BMW corporate says it's because the service uses FM radio and FM radio stopped broadcasting traffic info for our area (Southern NJ, Philly area), but they don't know when it happened exactly and they don't have any information yet as to when it will resume.

It is currently in the shop and I have told them I don't want the car back until it's fixed. I paid a lot of money for this car and I love it and I like my service advisor, but I am very frustrated. The bottom line is I had this service and it worked. I am paying an annual fee of $400 for it now and I don't have it and I want it back.

Any suggestions? Anyone else in the Southern NJ/Philly area running into this? I'm looking for any commonalities at all so I can help figure out if it's a problem with only my car or if it's more widespread.
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      11-13-2017, 11:53 AM   #4
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I am paying an annual fee of $400 for it now and I don't have it and I want it back.
wait what? it's $50 a year for the live traffic.
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      11-13-2017, 01:01 PM   #5
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wait what? it's $50 a year for the live traffic.
I think you mis-read it. He said $400 a year.
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      11-13-2017, 01:10 PM   #6
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I think you mis-read it. He said $400 a year.
yeah I know that's what he said... that's why I'm confused. The live traffic feature is $50 a year, isn't it?
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      11-13-2017, 01:29 PM   #7
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Mine still works fine...even though I didn't renew the service.
Milking this until they figure it out.
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      11-13-2017, 01:38 PM   #8
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I still have it in my 2011. Never pay any service fee. I think it is one of the option package.
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      11-13-2017, 07:01 PM   #9
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Quote:
Originally Posted by benacto View Post
wait what? it's $50 a year for the live traffic.
Quote:
Originally Posted by zugellos View Post
I think you mis-read it. He said $400 a year.
Quote:
Originally Posted by benacto View Post
yeah I know that's what he said... that's why I'm confused. The live traffic feature is $50 a year, isn't it?
When I checked for our 2012 535i there was one package that covered BMW Online, RTTI and Concierge Services for the CIC and was $199 per year. Our 2014 535i has NBT and BMW separated the services; $50 for RTTI, $50 for Online and $100 for the Concierge. I just bought the Online & RTTI as I don't need someone to tell me what I can find out for myself.

Side note... I had the dealer do the (4G?) upgrade on our 2012 (CIC) so I could keep getting traffic info. I don't know how much the upgrade cost...
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      11-13-2017, 08:21 PM   #10
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I have this option on my 2011.
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      11-16-2017, 06:02 PM   #11
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Real Time Traffic Not Working - Part 2

Thanks folks, I'm the one who was charged the $400 by my dealer last week to renew this. My service advisor told me that after 4 years I would no longer get BMW Assist and BMW Connected Drive. This supposedly expired in my car when it hit 4 years old in May. It's a 535xi, 2013 model. It always worked before and I relied on it. A lot.

So I was told by my service advisor last week that if I paid the $400 renewal fee, I would get all of this back. I paid it and you know the rest. It doesn't work despite doing several pushes with BMW corporate geniuses. And my BMW service department has now had the car for a week. I asked them to run a full set of diagnostics on my nav system and to test other cars at the dealership (especially the new ones who get this automatically) to validate if it's a lack of broadcasting issue in my area like they claim.

Pretty simple requests, one would think. The lack of a clear answer and the service department not doing these basic tests has me very frustrated to the point where, after buying three BMWs in the past six years, this one might be my last.

I love my car but after paying almost 70K for it, I should not have to fight this hard to get something working again that used to work.
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      11-17-2017, 04:42 AM   #12
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It is one of those things that is nice to have but on the flip side WAZE is free and much more accurate.

Thats what I use when I in a rush.
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      11-17-2017, 11:31 AM   #13
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Quote:
Originally Posted by TZ View Post
I have this option on my 2011.
I also have "6UH Traffic Information" (ARTTI) on my 2013. Should it continue to show the traffic after 4 years with this (it stopped) or do I have to start paying extra for it?
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      11-18-2017, 08:32 AM   #14
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I like the rtti but it does compare to Google maps. And gmaps is free.
I like I'm going to buy a tablet and mount to use gmaps instead of the car's map.
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      11-18-2017, 05:18 PM   #15
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I like the rtti but it does compare to Google maps. And gmaps is free.
I like I'm going to buy a tablet and mount to use gmaps instead of the car's map.
How's your data plan??

I've had no real issues with the RTTI. On the roads I use it is actually a bit more accurate than either google maps or the installed maps on my iPhone. The phone showed "red" traffic where my car showed "yellow"; which was the accurate information.
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      11-21-2017, 10:59 AM   #16
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I contacted BMW about this and was told the same thing, that it is a known wide spread problem specific to the 2013 F10.

The 2013 F10 is the only model that doesn't have 4G and didn't get an upgrade or rebate when 2G went away from ConnectedDrive since it has 3G cellular so I wonder if its related to that?
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      11-21-2017, 11:58 AM   #17
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Quote:
Originally Posted by kite81 View Post
I contacted BMW about this and was told the same thing, that it is a known wide spread problem specific to the 2013 F10.

The 2013 F10 is the only model that doesn't have 4G and didn't get an upgrade or rebate when 2G went away from ConnectedDrive since it has 3G cellular so I wonder if its related to that?
Please let us know what they say back about the traffic info.
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      11-24-2017, 11:02 AM   #18
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I just got an email that my connected drive service expired which includes live traffic.
They want 200 per year of 450 for 3 years for a renewal.
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      12-03-2017, 08:45 PM   #19
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Quote:
Originally Posted by Ickdeep View Post
Quote:
Originally Posted by kite81 View Post
I contacted BMW about this and was told the same thing, that it is a known wide spread problem specific to the 2013 F10.

The 2013 F10 is the only model that doesn't have 4G and didn't get an upgrade or rebate when 2G went away from ConnectedDrive since it has 3G cellular so I wonder if its related to that?
Please let us know what they say back about the traffic info.
Mine just started working again late last week after I did an update to connected drive.
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      12-03-2017, 10:11 PM   #20
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Quote:
Originally Posted by kite81 View Post
Mine just started working again late last week after I did an update to connected drive.
Do you mean you updated your phone's app (which phone) or do you mean you updated the software on your vehicle?

Thanks,

Bill
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      12-04-2017, 08:03 PM   #21
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Quote:
Originally Posted by Boulder Bill View Post
Quote:
Originally Posted by kite81 View Post
Mine just started working again late last week after I did an update to connected drive.
Do you mean you updated your phone's app (which phone) or do you mean you updated the software on your vehicle?

Thanks,

Bill
Quote:
Originally Posted by Boulder Bill View Post
Quote:
Originally Posted by kite81 View Post
Mine just started working again late last week after I did an update to connected drive.
Do you mean you updated your phone's app (which phone) or do you mean you updated the software on your vehicle?

Thanks,

Bill
After I did the Update BMW Assist in the vehicle from the option menu, but not via a USB stick, just the over the air one
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      12-06-2017, 09:25 PM   #22
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After I did the Update BMW Assist in the vehicle from the option menu, but not via a USB stick, just the over the air one
Hmmm, I tried updating the software on my 2013 (10/2012 build date). No over the air option I can say. When I downloaded the file from the BMW website and put it on a flash drive, the car advised that I had "incompatible software on USB device."

Anyone have any experience with this? Perhaps I should start a new thread.
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