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04-22-2014, 12:00 PM | #1 |
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Drivetrains Fault :(
It was all going so well but this morning I got an error message telling me I had a drive train fault The car still feels OK to drive but I'm quite worried now. Had a chat to BMW assist (brilliant service if you should have the misfortune of having to use it) and they said that transport mode was still active and that the car had restricted power (would explain why I felt the car was slower than the dealers demo).
Hopefully an "engineer" should be around tonight or tomorrow morning and can fix my car for me |
04-22-2014, 12:55 PM | #2 |
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Sorry to hear, hope it is easily sortable
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04-23-2014, 01:47 AM | #3 |
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Can't see why you would be "worried". It's a brand-new car under warranty, so what's there to worry about? If the stupid dealer has left it in transport mode the engineer only has to access the dealer menu and take it out of transport mode. Job done.
A mate of mine had this on his X5 and was able to find the procedure to take it out of transport mode himself from some instructions on the X5 forum. Whatever, it's nothing to fret over.
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Ian
Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2 |
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04-23-2014, 02:34 AM | #4 |
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What is transport mode?
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04-23-2014, 03:02 AM | #5 |
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It's a mode they put it in for shipping from the factory. TBH I'm not sure that is accordRE's problem because, among other things, it limits the engine speed to 3000 rpm which I'm sure he would have noticed. I think it also stops the odometer increasing too.
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Ian
Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2 |
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04-23-2014, 04:31 AM | #6 |
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Xenon, I'm mostly worried that it could be a reoccuring fault and I've read a few horror stories about dealer service which have made me a little worried too. As you say, probably nothing to fret over but I'm not the most optimistic of people
BMW Assist says that transport mode was engaged and that engine power was restricted. The car itself showed up the error drivetrain malfunction and the engineer found that there was a miscommunication between the ECUs for the gearbox and the car, he reset the system and after a test drive everything seemed normal again. Hopefully the 520d is fixed now. As I said earlier, the BMW Assist service is great as is the breakdown service, the technician was at my house less than an hour after I made the call to BMW and the fault was diagnosed in a matter of minutes. |
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04-23-2014, 04:33 AM | #7 |
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BMW Assist gets full marks from me too. But I'm certain you have nothing to worry about.
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Ian
Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2 |
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04-23-2014, 07:12 AM | #8 |
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Years ago I had a Dictionary that defined 'Sophisticated' as:-
To spoil something simple .....
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04-23-2014, 02:29 PM | #10 | |
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Drives: MY10 F11 520d SE
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Had MY2010 F11520d SE delivered 5 weeks ago. It was agreed it would go for buffering via workshop. It hadn't. Surface scratches were still apparent. Dealer recovered it (left me M320d with paddle shifters ( ) to play with. Returned car looking like new 24 hours later. Had engine fan failure. Took it to dealer. Part ordered overnight and fixed by 09.30hrs next day. Under warranty. Perfect service. Have faith, mon ami. |
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04-24-2014, 02:00 AM | #11 |
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I'd be hesitant to describe dealer service as "phenomenal" and "faultless" if they delivered your car without prepping it properly or doing what they had agreed - there's a fault right there.
I've had 7 new BMWs over the years and the dealer service has always been a bit meh - I've always been very impressed with BMW Assist however.
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Ian
Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2 |
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04-25-2014, 02:58 PM | #12 | |
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05-01-2014, 06:01 PM | #14 |
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Not good.
I hope it is easily resolved. Warranty cover or not recurring issues are a pita in busy modern lives. I fly a lot for work and need to know my car will get me to the airport so sympathise massively. |
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05-24-2014, 04:19 PM | #15 |
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I had the same "drivetrain error" fault on my new MY2014 520d SE at 900km. Then again at 1300km.
Took the car back to the dealership. Got a loaner 520d. 1 week later they said they cant find a solution to the error. They offered me a buy back. I was given a new Sophisto Grey Xirallic 520d as thats what they had in stock. |
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05-26-2014, 09:26 PM | #16 | |
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Did you have to go through BMW Customer services at all? My dealer has refused to do anything apart from offer to fix the car in 3 months time, so I'm in a loaner 520d. My cars been at the dealers for about 2 weeks now, the dealer doesn't want to do anything apart from sell me another car and buy mine for "trade price" leaving me worse off. |
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05-27-2014, 02:07 AM | #17 |
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Your Dealers attitude is not in the ethos of Service that BMW UK expect of their dealerships !
Email ManagingDirectorOffice@bmw.co.uk (Tim Abbott) - one of his team of CS advisers will get involved. They have helped me 3 times in the last couple of years - with a Dealer & with their subsidiary Finance company (a more arrogant outfit I've yet to have dealings with ...) - the last chap I communicated with went out of his way to help. You should be expecting the same result as -2tek- at least !
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05-27-2014, 07:15 AM | #18 |
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Speedtrip, thanks very much for the heads up!
I've initiated a rejection case with BMW Financial Services and I'll make sure to give Tim Abbot an email as well. Appreciate the help very much! |
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05-29-2014, 04:54 PM | #19 | |
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05-31-2014, 04:00 AM | #20 |
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Had a call from BMW fs yesterday, they basically told me that because I was given a 520d courtesy car, they won't do anything about rejecting my car until after they've tried the software fix in three months.
I told them that wasn't good enough seeing as it failed within the first month and they didn't even know what the problem is with the car, plus its sitting in the dealers yard covered in dust and bird shit instead of being put in "secure underground storage" as promised. Waiting for them to get in touch with me now |
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05-31-2014, 06:06 AM | #21 | |
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2017 F10 535d MSport Auto - Mineral Grey - Oyster leather - 19" 351M's - Pro Media - Enhanced bluetooth - MSport rear spoiler - Sun protection glass - Harman Kardon Hifi - Multi Function Display - Ambient Lighting - Folding mirrors - Sunroof - LED adaptive headlights
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05-31-2014, 07:32 AM | #22 | |
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This response seems to be from BMW Finance, not BMW. I suppose they are happy if the customer is being given a similar car, in that the customer is still getting what they are paying for, and their asset is not being used and therefore adding mileage. BMW's attitude may be different. |
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