Hissing aircon and not cooling :-(

Amdb9 · 03-14-2014, 03:23 PM

On my way home from work today and my 2013 520d M Sport aircon was set to "auto" and it was hissing like mad. I turned it on and off a few times and when the aircon button was off there was no hissing.

Then I realised the car was not cooling. Turned down the temp to 16 and hissing went worse. Immediately called my BMW dealer to get it booked in and was told on the phone that if the damage is due to a stone then it won't be covered by warranty.

Has anyone ever had any issues!? Needless to say I'm worried this won't be a warranty issue. If it's not then surely it's a design fault!?

HighlandPete · 03-15-2014, 05:45 AM

Quote:

Originally Posted by Amdb9

Has anyone ever had any issues!? Needless to say I'm worried this won't be a warranty issue. If it's not then surely it's a design fault!?

Obviously needs investigation, warranty will cover faults. But if you have had stone damage that is different. Can't see how it is a "design fault" if it is something like stone damage, no more than a stone taking out the cooling radiator or a windscreen can be avoided. These things happen.

Let's hope it is a faulty component...

HighlandPete

hajmuntz · 03-16-2014, 07:01 PM

If a rock came up from a truck and holed the radiator your insurance should cover you.

Amdb9 · 03-25-2014, 10:46 AM

Stone damage confirmed today. BMW want £800 to fit and regass a new system

Piers · 03-25-2014, 12:30 PM

Nice! Sorry to hear mate

Farmer · 05-15-2014, 10:05 AM

My aircon failed. 520d 15 moths old, 12,000 miles. Stone damage to the condenser and a bill for £566! Only problem is there are no condensers available in UK and none in Europe from BMW at the moment so I will have to wait. BMW said it is not covered by warranty.
Found out that it is a very common problem, hence no stock of replacement condensers and a waiting list! Told BMW that I thought it was a design fault and they agreed to replace free of charge under warranty. I am told it will be replaced by a re-designed unit.

Amdb9 · 05-17-2014, 11:39 AM

Yep good call, I sent an email to BMW UK too saying this was a design fault and they authorised a free repair for me too so I never paid anything to have this sorted. This was sorted around a month back

Farmer · 05-17-2014, 02:16 PM

That might not have been a good thing! I understand that there is a re-design on the way to prevent it happening again. I suggest you ask your dealer if they are prepared to fit the new screen in front of the condenser which is intended to stop all but the largest of projectiles.

03-14-2014, 03:23 PM	#1
Amdb9 Enlisted Member 0 Rep 33 Posts Drives: BMW 520d M Sport AW Join Date: Mar 2014 Location: London iTrader: (0)	Hissing aircon and not cooling :-( On my way home from work today and my 2013 520d M Sport aircon was set to "auto" and it was hissing like mad. I turned it on and off a few times and when the aircon button was off there was no hissing. Then I realised the car was not cooling. Turned down the temp to 16 and hissing went worse. Immediately called my BMW dealer to get it booked in and was told on the phone that if the damage is due to a stone then it won't be covered by warranty. Has anyone ever had any issues!? Needless to say I'm worried this won't be a warranty issue. If it's not then surely it's a design fault!?
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03-16-2014, 07:01 PM	#3
hajmuntz Private 1 Rep 67 Posts Drives: 520d lux touring LCI Join Date: Jan 2014 Location: UK iTrader: (0)	If a rock came up from a truck and holed the radiator your insurance should cover you.
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03-25-2014, 10:46 AM	#4
Amdb9 Enlisted Member 0 Rep 33 Posts Drives: BMW 520d M Sport AW Join Date: Mar 2014 Location: London iTrader: (0)	Stone damage confirmed today. BMW want £800 to fit and regass a new system
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03-25-2014, 12:30 PM	#5
Piers Captain 36 Rep 619 Posts Drives: 2017 F10 535d M-Sport Join Date: Oct 2013 Location: Sussex, UK iTrader: (0)	Nice! Sorry to hear mate __________________ 2017 F10 535d MSport Auto - Mineral Grey - Oyster leather - 19" 351M's - Pro Media - Enhanced bluetooth - MSport rear spoiler - Sun protection glass - Harman Kardon Hifi - Multi Function Display - Ambient Lighting - Folding mirrors - Sunroof - LED adaptive headlights
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05-15-2014, 10:05 AM	#6
Farmer Registered 0 Rep 4 Posts Drives: 5 Series F11 2.0 Join Date: May 2014 Location: United Kingdom iTrader: (0)	A Common problem? My aircon failed. 520d 15 moths old, 12,000 miles. Stone damage to the condenser and a bill for £566! Only problem is there are no condensers available in UK and none in Europe from BMW at the moment so I will have to wait. BMW said it is not covered by warranty. Found out that it is a very common problem, hence no stock of replacement condensers and a waiting list! Told BMW that I thought it was a design fault and they agreed to replace free of charge under warranty. I am told it will be replaced by a re-designed unit.
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05-17-2014, 11:39 AM	#7
Amdb9 Enlisted Member 0 Rep 33 Posts Drives: BMW 520d M Sport AW Join Date: Mar 2014 Location: London iTrader: (0)	Yep good call, I sent an email to BMW UK too saying this was a design fault and they authorised a free repair for me too so I never paid anything to have this sorted. This was sorted around a month back
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05-17-2014, 02:16 PM	#8
Farmer Registered 0 Rep 4 Posts Drives: 5 Series F11 2.0 Join Date: May 2014 Location: United Kingdom iTrader: (0)	That might not have been a good thing! I understand that there is a re-design on the way to prevent it happening again. I suggest you ask your dealer if they are prepared to fit the new screen in front of the condenser which is intended to stop all but the largest of projectiles.
	Appreciate 0 Quote