2010 2011 BMW 5 Series Forum F10
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
 

2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums General 5-Series Sedan and Wagon (F10 / F11) Forum Is Bmw service this horrible?
Post Reply
 
Thread Tools Search this Thread
      04-14-2017, 10:40 AM   #1
jctang
New Member
0
Rep
6
Posts

Drives: 2016 F10 535i M-sport
Join Date: Jan 2017
Location: Texas

iTrader: (0)

Is Bmw service this horrible?

I own a '16 535i msport, and never had an issue with service with bmw in Houston,TX. I am currently in San Antonio, TX and had to get some work done on it, but have been having a horrible experience with them. I'm having some rattling/squeaking noises fixed, rim repair, and oil change done.

I made an appointment weeks in advance, and had to follow up with the service advisor myself after 2 days of no contact for him to tell me my car has been in inspection for one full day, and today is being worked on. He then tells me they couldn't replicate the noises, so I told them I'm going down to replicate it for them before my meeting. Once I get there he tells me they replicated it (what a waste of time and poor communication) and all jobs will be done either the end of the day or the next day. I followed up with him on my own, again, and had him tell me it will be tomorrow. The next day I had to follow up with him on my own, again, only for him to tell me it's going to be tomorrow. I wait another day and now I'm being told by the service manager it's going to be possibly next week.

Something feels off...What's the longest bmw has delayed your vehicle? And is this common?
Appreciate 0
      04-14-2017, 10:50 AM   #2
mko9
Private First Class
mko9's Avatar
United_States
15
Rep
197
Posts

Drives: '11 535i
Join Date: May 2014
Location: Yorktown, VA

iTrader: (1)

I was pretty underwhelmed by the BMW dealer in San Antonio. When I bought my used 535i and I brought it in for service, they failed to tell me about or fix a outstanding recall on the VANOS. Getting a loaner from them seems to be nigh on impossible. Plus, it is kind of a pain in the ass to get there.

Once you are out of warranty, RhineWest gets really good recommendations on various BMW forums. They did work on both my 535i, and my e46 300i when I lived down there.
__________________
Mike

'04 330i ZHP
'11 535i
Appreciate 0
      04-14-2017, 01:34 PM   #3
Ickdeep
Major
Ickdeep's Avatar
United_States
282
Rep
1,014
Posts

Drives: '13 F10 535Xi
Join Date: Jul 2015
Location: Seattle, WA

iTrader: (0)

Garage List
2013 BMW 535i  [5.00]
I kinda had the same experience but I was advised before hand that this could take a while. I went in for an oil leak. The first day was just them checking out. In the end it took them a week but they had given a loaner so I wasn't really complaining.
__________________

///M Double Slotted Grill | Blacked Out Emblems + Door Handle Trim + Head/Tail Lights
Painted Front & Rear Reflectors + Fender Trim + High Kick Rear Spoiler
BurgerTuning Spacers | Black 351 Wheels | CF Vorsteiner Front Lip | DMT CF Diffuser | M5 Mufflers
Appreciate 0
      04-14-2017, 04:02 PM   #4
claykin
Colonel
United_States
115
Rep
2,303
Posts

Drives: 2016 535i M-Sport
Join Date: Nov 2009
Location: Florida

iTrader: (0)

Pray you don't get your car back with more problems than it went in with....
__________________
2016 535i MSport AW
Appreciate 0
      04-15-2017, 08:19 AM   #5
lsturbointeg
Lieutenant General
lsturbointeg's Avatar
United_States
1566
Rep
10,143
Posts

Drives: 2011 535i Jet Black
Join Date: Aug 2014
Location: Asian lost in OH

iTrader: (0)

i've been lucky so far. the BMW dealership here in Toledo i've always had great customer service, always had a loaner vehicle to use and had my vehicle picked up at whatever promised time they gave me. even when they finished early they always gave me a courtesy call to let me know my car is ready ahead of schedule and if i want i could go in and pick it up or if i was too busy i could pick it up at the end of business day.

in your case sounds like bad management and communication between them and the technicians. i've worked in the automotive industry and we always strived to keep the customer's in constant communication with latest updates and issues that may arise vs the total opposite of what you're getting. i highly suggest trying to use another dealership for future services if at all possible
__________________
~CinnamonLeatherInterior~21"3Piece AlphaForgedWheels~BMSgoldTitaniumLugz~ 3dCarbonRearSpoiler~3dCarbonFrontLip~3dCarbonSideS kirtExtensions~DTMCarbonDiffuser~CarbonWrapPUFront Splitter~CarbonRearSplitters~PUrearDiffuserTray~
~CarbonEmblems~LedermanzWheel~ShadowlineKit~Double SlatGrills~WstyleCarbonRoofSpoiler~CarbonMirrorCov ers~MeisterschaftEVC90mmQuadExhaust~CarbonTipCover s~KWV1Coilovers~MStylePedals~G2GoldCalipers~35%Tin T~
Appreciate 0
      04-15-2017, 10:56 PM   #6
hawkjr1
Retired US Army/Police Officer
hawkjr1's Avatar
11
Rep
100
Posts

Drives: F10 M-Sport, E-92
Join Date: Sep 2015
Location: Augusta, Ga

iTrader: (0)

Garage List
I kind of had the same experience. Took my 2013 535i in or an A/C issue, tapping noise from the engine compartment and a whining noise when backing the car up. Dropped the car off on a Monday and heard from them on Wednesday. Was told that the mechanic that worked on my car Monday went on vacation and he will be back the following Monday. Friday morning they texted me and said they put someone else on my car and they found a leak in the A/C lines and had to replace the seals at the lines connectors. When I asked about the noise coming from the transmission when backing they said they couldn’t figure it out. They said they never heard that noise before. To make this long story short they end up replacing the HPFP, the main belt and a pulley. They never could find out why the transmission whines when backing up. They said a rep from BMW headquarter will be coming by the dealership and they will call me and have me bring the car back and have the BMW rep figure out what is the problem. Never heard again from anyone and it still whine when backing up.
__________________
318IS-330IC-E90-E92 328i F10 535i M
Appreciate 0
      04-15-2017, 11:19 PM   #7
BMWrules7
Lieutenant Colonel
178
Rep
1,664
Posts

Drives: 2015, 740 LdX, Alpine White
Join Date: Mar 2011
Location: Boston Area

iTrader: (0)

Quote:
Originally Posted by claykin View Post
Pray you don't get your car back with more problems than it went in with....
I think your point here is key. Here is my advice:

1. Always wait one (1) year before having a BMW tech fix a rattle in the dash. Or, a squeak from inside the cabin. Now, I am only referring to minor rattles and squeaks not tied to anything mechanical or critical.

2. Really? You're going to have some junior tech dig around in your robot built, hi tech, super buggy?

3. Gee, what can possibly go wrong with reporting a squeak or rattle for immediate repair?

O Not all screws or panel adapters will be properly replaced.
O A new problem can arise.
O Your car will be driven hard by the tech.
O Your car will get dinged.
O The tech will spray foam inside the panel causing your car to smell like dead fish
O The universe and your car is constantly transitioning from order to disorder. The junior tech will only speed up this process.
O When you get time, pull your new bimmer into the garage and study it with the hood opened. Examine the hardware. Examine the wiring harness. Open the fuse box panel in the trunk. Examine the wiring. Now, imagine you're a tech from 1950 and this is the first time you've seen a late model bimmer. You would think it were a spacecraft.
O Some well meaning, but uninitiated bloke is going use some dirty wash rag to wipe down the inside of your car and end up scratching your cluster and idrive screen.
O Some SAs treat customers reporting rattles and squeaks as if you reported a UFO or saw Bigfoot. They have no time for this nonsense and retaliate by holding on to the car exponentially longer after each report. (Hmmm, sound familiar?)

So, don't risk it. Just give it a year and see if the rattle settles down on its own. But, for goodness sake, don't let anyone rip apart your beautiful new bimmer.

It just isn't worth it.

Listen to me. Trust me.

Stop obsessing over the rattle and go drive your new BMW!
Appreciate 0
      04-17-2017, 09:32 AM   #8
TTG
...
TTG's Avatar
United_States
147
Rep
3,422
Posts

Drives: F10 535i xDrive ZMM
Join Date: Aug 2006
Location: Seattle, WA

iTrader: (2)

Garage List
You need to pick your battles.

My local dealership that I have been using since 2004 has been great to me.

But usually by the time my car goes in, I am SUPER specific about what I want and they usually do it.

I don't mess around with bunch of guestimate work. No one has time for that but they will gladly charge for it.
__________________
Current: 2016 F10 535i xDrive AW w/ Black Dakota, ZMM, ZCW, ZDA, ZDB, ZPP, 688 & Black Grills + Euro Headlight Switch, Euro Tail Lights, Euro Side Mirrors, Euro Warning Triangle, Euro First Aid Kit, M5 Spoiler, M-Performance Style Front Lip
Retired: 2011 E92 M3 -AW……………....ED April 29th, 2010
Retired: 2007 E92 335i -Space Gray.....ED Oct 19th, 2006
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 01:55 AM.




5post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST