Dealership Complaint

BeeEmmDubleYuu · 06-24-2015, 07:31 AM

I contacted BMW customer services and was advised they could not assist me with a complaint with a dealership. Thought this was ridiculous - has anyone had to complain against a dealership? If so what method of contact did you use to get through to someone that could help?

ukbeemerboy · 06-24-2015, 12:54 PM

Quote:

Originally Posted by BeeEmmDubleYuu

I contacted BMW customer services and was advised they could not assist me with a complaint with a dealership. Thought this was ridiculous - has anyone had to complain against a dealership? If so what method of contact did you use to get through to someone that could help?

It probably depends on the nature of your complaint. If it in regard to a certain person or job role within a dealership, BMW UK won't get involved. Have you complained to the dealer principle in the first instance?

BeeEmmDubleYuu · 06-24-2015, 02:12 PM

I did it was him who wasnt returning my calls.... Eventually another call to BMW UK got him calling me and we have the issue resolved now. Shame it had to go this far just to get things sorted.

06-24-2015, 07:31 AM	#1
BeeEmmDubleYuu Private First Class 25 Rep 137 Posts Drives: BMW Join Date: Jun 2010 Location: Here iTrader: (0)	Dealership Complaint I contacted BMW customer services and was advised they could not assist me with a complaint with a dealership. Thought this was ridiculous - has anyone had to complain against a dealership? If so what method of contact did you use to get through to someone that could help?
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06-24-2015, 02:12 PM	#3
BeeEmmDubleYuu Private First Class 25 Rep 137 Posts Drives: BMW Join Date: Jun 2010 Location: Here iTrader: (0)	I did it was him who wasnt returning my calls.... Eventually another call to BMW UK got him calling me and we have the issue resolved now. Shame it had to go this far just to get things sorted.
	Appreciate 0 Quote