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2010 2011 BMW 5 Series Forum F10 BMW is buying back my car!!!! |
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03-04-2014, 11:19 AM | #1 |
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BMW is buying back my car!!!!
Just got off the phone with BMW NA and due to my recurrent fuel injector problems they are buying back my car!!!! Not sure what I'm going to get into yet but I am extremely impressed with how BMW handled the situation.
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03-04-2014, 11:37 AM | #2 |
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Congratulations, at least you get your money back. just stick with BMW , you will never fall in love with other cars again after driving BMW.
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03-04-2014, 11:49 AM | #3 |
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That's great to hear nal!
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03-04-2014, 01:54 PM | #4 |
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So very happy with the deal. BMW NA has agreed to an equal exchange for a new car. The car has to be a 550 x drive and it has to be identical in options and price. Just placed an order for an Alpine white on Ivory Msport. I figured i'd switch the color combo up. Car should be here in 6-8 weeks. In the meantime I can drive the lemon. Looking forward to my new car in the spring!!!!!!
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03-04-2014, 04:07 PM | #5 |
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It's really nice to see they did the RIGHT thing.
Can you share the high level steps you had to take to get them to do the buy back?
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03-04-2014, 04:26 PM | #6 |
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nal - I probably haven't been keeping up with the board much here, so I wasn't aware you were having problems. I remember the original post about the injectors right after you got the car (shortly before I got mine if I recall)... wasn't aware this came back to haunt you?
I only have about 1300 miles on my car now, but no issues (knock on wood). I'm surprised they're opting to buy back the car over just injectors - seems like if the injectors were faulty, they'd just replace them and move on?? Can you share some details - or point me to the thread where you did (don't want to make you repeat yourself!).
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03-04-2014, 04:38 PM | #7 | |
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All worked out well Of note I do think that they look at all of these claims on a case to case basis. My wife an I are both in our early 30's and have owned a handful of BMWs. Looking at our history and age they probably realized that if they didn't make me happy they were going to loose a long term customer with the potential to buy many more cars in the future . Now i'm probably hooked for life. Smart move BMW
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03-04-2014, 04:51 PM | #8 | |
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I posted a an angry rant after my car went into limp mode about 8 days ago. http://f10.5post.com/forums/showthread.php?t=950455 Overall a total of 9 days in the shop for two different fuel injector issues. I really think my car is a just a lemon as they do exist in every brand. I also had some major fuel mileage issues, which I think may be related to the fuel injectors, and have been averaging under 13 mpg with relatively conservative driving. Based on this forum and a handful of friends and colleagues who have the same car or same I feel that this was a fluke and my new car will be perfect.
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03-04-2014, 05:12 PM | #9 | |
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White with Ivory interior - love to see some pics when you get it! Congratulations on it all working out! BTW - what dealer do you go to? I'm in Fairfield County, too - my dealer is Ridgefield BMW.
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03-04-2014, 05:27 PM | #10 |
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I live in Fairfield and I used BMW of bridgeport. It's my understanding that the same family owns both Bridgeport and Ridgefield. Impressed so far with how my problems were handled. When I had the second incident not only was the car flat bedded away within 45 minutes but a new 3-series was dropped off for me at the site of the break down.
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03-05-2014, 09:05 PM | #12 |
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03-06-2014, 01:19 PM | #13 |
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I'm just very glad that they are doing this for you, especially after all the trouble you went through. I hope you enjoy your new car!
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03-09-2014, 04:43 PM | #14 |
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They are just making you buy another car… thats not a buy back.
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03-09-2014, 06:16 PM | #15 | |
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03-09-2014, 06:19 PM | #16 | |
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