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2010 2011 BMW 5 Series Forum F10 ConnectedDrive Real-Time Traffic Info Gone? |
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05-27-2021, 09:04 AM | #68 | |
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Just spoke to BMW USA and was told that my vehicle, 2016 535ix, will be one of the 60% or vehicles who will not be getting any further updates or upgrades once the current ones expire in 2022. They said that last time they did it for the 2G going to 3G they had a huge headache since people kept throwing away the gift cards mailed to them and having to track them down and reissue. This is disappointing since it appears as a lot of people are affected by it. The representative told me that they log all the calls about it, so maybe more of us can call and hopefully be taken in consideration for the 4G upgrade. Fingers crossed! |
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05-27-2021, 09:45 AM | #69 |
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I call BS on "they log all the calls about it". I was transferred 4 times, and each of them tried to get rid of me as soon as possible. Nobody took any note or collected more information.
Unless they are threatened with a class action suit I doubt they will "log" or do anything else about it. |
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05-27-2021, 12:24 PM | #70 | |
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05-27-2021, 01:21 PM | #71 |
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Their customer service system would be logging and categorizing the calls, but that doesn't necessarily translate into better knowledge for the front line reps. It would however end up on a report viewed by management. Whether or not that helps is obviously an open question.
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05-27-2021, 03:32 PM | #72 | ||
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05-27-2021, 10:54 PM | #74 | |||
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As a side note, this is the number I called: +18008311117 |
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05-27-2021, 11:25 PM | #75 | ||
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From the way you first worded it, I understood that the gift cards were sent to BMW owners to be used for the 2g to 3g upgrade, like a coupon or ticket to redeem solely for the upgrade (essentially the gc had no cash value and could not be used for any else from BMW). Correct me if I'm wrong. I'm confused now since you mentioned people opted for the gc as if it were some sort of consolation for the lack of upgrade. In that case, where's our gift card? Lol |
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05-28-2021, 08:43 AM | #76 | |||
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I can see how this can turn into a mess as many don't care for plain white envelopes in their mailbox. They should just let those who want to upgrade go the their dealership and get it done, no gift card bs. |
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05-28-2021, 09:43 AM | #77 |
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I'm at peace with this issue because I don't want to continue to be bitter about it. Yes, BMW (and all other car makers) need to be strategic in how they introduce evolving technology in their cars from the get-go during design and development. BMW of all makers designs these cars to be so modular, so no reason as to why they can't either offer free upgrades or low-cost modular options for these outgoing technology replacements that don't even need dealer involvement. Just think that an iPhone 12 mini has more power and technology packed with it than a dozen boxes within our cars (DME, TCB, etc).
I bought a 2003 SAAB 93 that became obsolete in 2004 when carriers switched from analog to digital. Same thing happened to my Mercedes C-Class back in 2013 when they went 2G > 3G. Now this. Hopefully once CarPlay (or Android Auto) are standard on all cars, all of this will be meaningless.
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2024 X3 M40i 2014 550i 2008 Z4 3.0si 6MT 2011 Z4 35si (sold) Last edited by spielnicht; 05-28-2021 at 09:48 AM.. |
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05-28-2021, 12:28 PM | #78 | |
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What angers me is BMW HAD to know back when they disabled 2G, that 3G couldn't be far behind, especially as 4G was already in use and 5G/LTE was just around the corner. IMHO, they did a severe disservice by not equipping F10 LCI's with 4G. Heck, my buddies G70 has more standard tech than a Gxx! In fact, I'm seriously looking at replacing our 2012 535 with a G70. His last Genesis (a 2010 4.6) lasted 180K miles with nary as issue. |
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05-28-2021, 09:12 PM | #79 |
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To bypass this sunsetting connected drive issue, the android head unit replacement seems like the way to go in order to secure navigation with rtti. Thoughts?
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05-28-2021, 10:25 PM | #80 |
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I'm not sold on the android headunits yet. As great as they seem, it appears that they are not perfect, many report issues sooner on later. I'm waiting for something stable and reliable, not sure when that will happen. Or maybe there is something out there already that I haven't seen. Might have to look into it at some point...
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05-28-2021, 11:11 PM | #81 | |
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05-29-2021, 12:13 PM | #82 | |
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05-29-2021, 02:54 PM | #83 | ||
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06-04-2021, 03:13 PM | #84 |
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Not sure if its different here in Canada but I just singed up for the connected drive bundle yesterday that includes BMW Online, RTTI and Remote services. It shows an expiry of June 2022 (since its a 1 year subscription) and everything works great.
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06-04-2021, 04:35 PM | #85 | |
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https://www.bimmerpost.com/forums/sh...php?p=27407303 |
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06-09-2021, 12:46 PM | #86 |
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I guess it's official now...This sucks, I just purchased the car and in a year much of my favorite technology will be useless. And it does not appear that BMW is going to do anything about this since I spoke to them a couple of weeks ago and they said this will apply to 60% of people like me.
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06-09-2021, 12:56 PM | #87 | |
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What is the use case of CD for folks who genuinely use it?
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Bootmod3 Stage 2 | ER charge pipe | ER Catted DP | Remus Exhaust | Gplus FMIC | KW V3 | Turner Monoball thrust arm bushings | Wallet regrets ISTA VM Setup/Tutorial |
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06-09-2021, 01:53 PM | #88 | ||
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I'm sure I'll get over this once they are gone for good but I will sure miss some of them. |
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