[davewf]

My F11 got rear ended 4 weeks ago took two weeks for the insurance company to admit liability and approve repairs. Parts now have been on order for 2 weeks, we are still missing the tailgate. Nobody can give me any indication as to when it might arrive.

Since discovered the BMW parts system has failed spectacularly with 1200 cars in Germany alone off the road due to lack of Spares. See http://www.reuters.com/article/2013/...96608520130707 mine must be one of the 5%

Body shop has 5 BMWs waiting parts. Some as long as 5 weeks waiting for the pedestrian sensor.

Have escalated to UK MD who passed it on to Customer Service director who is investigating.

I am seriously unimpressed, unlikely I will be buying another BMW at this rate.

[davewf]

Some good news the tailgate arrived today 13 days early on the latest estimates, so car is now being repaired.

[jc]

Yep - big problem. I got caught out too

[flyingjohn]

Originally Posted by davewf

My F11 got rear ended 4 weeks ago took two weeks for the insurance company to admit liability and approve repairs. Parts now have been on order for 2 weeks, we are still missing the tailgate. Nobody can give me any indication as to when it might arrive.

Since discovered the BMW parts system has failed spectacularly with 1200 cars in Germany alone off the road due to lack of Spares. See http://www.reuters.com/article/2013/...96608520130707 mine must be one of the 5%

Body shop has 5 BMWs waiting parts. Some as long as 5 weeks waiting for the pedestrian sensor.

Have escalated to UK MD who passed it on to Customer Service director who is investigating.

I am seriously unimpressed, unlikely I will be buying another BMW at this rate.

I have a 530d GT almost 3 years old (so just inside warranty period). My rear n/s air spring failed on 23rd July.On 24th after calling BMW Assist (who were brilliant) an engineer came, examined car, couldn't fix it and drove it to my dealer. Enterprise delivered a loan car (also brilliant service) and dealer expected 1 or 2 days to fix, so I agreed to additional £9.99/day additional charge to give me zero excess in case if damage to loan car. But dealer called 2 days later to say no spare part available, none in UK and BMW Germany had none either! Unbelievable. It took 17 days, 17 days! And only then made possible by v helpful dealer taking an air spring off a new unsold GT and putting it on mine as I was due to drive to South of France mid August for family holiday. The spare part from Germany was not due for another week, which would have been 24 days with no spare parts.

To add insult to injury, I had forgotten about the £9.99 daily 'clocking up' at Enterprise and imagine my surprise when Enterprise took £204 from my credit card! I think BMW should pay this or at least make a gesture as it was their fault and not my dealer who was genuinely frustrated by BMW.

How do I send this message to the MD of BMW UK. Do you have a name and email address?

[horizonbmws]

I am a BMW specialist used dealer and order alot of parts (almost daily)!! Something has happened recently with their parts orders changing delivery slots and I have heard of 3 parts recently that were on back order, one of which is an exhaust manifold for a 4 cylinder 2 litre Z4 which is a 3-4 week wait and is a VERY common failure part.

[SpeedTrip]

How do I send this message to the MD of BMW UK. Do you have a name and email address?

Tim Abbott in Bracknell is the MD - best reached using:-

ManagingDirectorOffice@bmw.co.uk

[rjp71]

I can relate to this post. I had a small accident on 8/4 and the front bumper needs to be replaced. I was old that I can expect the bumper at the end of October.