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2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums General 5-Series Sedan and Wagon (F10 / F11) Forum Refer Issue to BMW Corporate Headquarters in Germany
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      10-15-2011, 11:33 AM   #1
toneil44
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Refer Issue to BMW Corporate Headquarters in Germany

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What is BMW's term for referring an issue that cannot be solved at the local dealer level back to corporate headquarters presumably back in Germany for resolution?

Still nothing from my dealer on the Goodyear LS2 sidewall bubbling issue. They have given me Bridgestone summer RFT. Time is running out. By the end of the month, I should be on all-season or winter tires, either RFT or non-RFT. I need to light a fire under them.
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      10-15-2011, 03:47 PM   #2
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Did the dealer promise you another set of tires in addition to the summer tires? Contact the NJ office of BMW NA in writing if you have an unresolved problem.
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      10-15-2011, 04:21 PM   #3
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1st call Customer Relations: 1-800-831-1117.
Explain to them what has occurred. They will open up a file, and look into it for you. Then a case manager should contact you.
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      10-16-2011, 11:25 AM   #4
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PuMA case. But for tires...not sure that would qualify.
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