2010 2011 BMW 5 Series Forum F10
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
 

2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums General 5-Series Sedan and Wagon (F10 / F11) Forum Key Mishap!
Post Reply
 
Thread Tools Search this Thread
      03-19-2013, 01:55 PM   #1
dbs600
Colonel
266
Rep
2,247
Posts

Drives: 2011 750LXi Individual
Join Date: Apr 2010
Location: New York, NY

iTrader: (0)

Key Mishap!

Yesterday I brought my car in for service and brought both keys with me (one complaint regards comfort access and I’ve been told they need both keys to troubleshoot same). While meeting with the service advisor, I don’t keep the appointment and reschedule for a couple of reasons (my regular advisor was out, they had a poor selection of loaners, I’d like the car back by the weekend and didn’t want to risk not having it back in time). The advisor tells the valets to bring the car around (my car had been moved while I was speaking with him), I don’t see it being pulled around, but it’s outside when I leave, I get in it and drive off. When I reach my destination a half an hour later, I realize I only have one key and the other cannot be found!!! I call the advisor and return to the dealer to search for the key, which can’t be found!!! Service advisor is very nice, but manager is not and on the defensive. They’re looking again today, but I hope they truly are; no way of telling, however. Does anyone know what these keys cost + programming? Called another dealer to find out and they said $320 + 1 hour labor, which nears $500. Push comes to shove, can I do any better? Not happy at all and not sure where the key could be; likely hiding in plain sight, them accidentally thinking it belongs to a car in service...

Last edited by dbs600; 03-20-2013 at 10:25 AM..
Appreciate 0
      03-19-2013, 03:18 PM   #2
dbs600
Colonel
266
Rep
2,247
Posts

Drives: 2011 750LXi Individual
Join Date: Apr 2010
Location: New York, NY

iTrader: (0)

Just received a call from the service advisor; after AN HOUR AND A HALF of searching, he found the key!!!

Bringing them coffee and donuts...
Appreciate 0
      03-21-2013, 01:00 PM   #3
ebby422
Enlisted Member
5
Rep
40
Posts

Drives: 2012 550xi
Join Date: Feb 2013
Location: philly

iTrader: (0)

Appreciate 0
      03-21-2013, 01:05 PM   #4
dbs600
Colonel
266
Rep
2,247
Posts

Drives: 2011 750LXi Individual
Join Date: Apr 2010
Location: New York, NY

iTrader: (0)

Thanks, ebby!
Appreciate 0
      03-21-2013, 02:37 PM   #5
Teemo Panda
*Bimmerpost Plasti Dip Guru*
Teemo Panda's Avatar
United_States
81
Rep
1,174
Posts

Drives: E53, E46-M3, E70, F25-X3
Join Date: Jun 2011
Location: New Jersey (NJ)

iTrader: (0)

Garage List
2013 BMW X3  [5.66]
Close call! Glad they found it.
__________________
Appreciate 0
      03-23-2013, 07:52 PM   #6
black650xi
Banned
0
Rep
38
Posts

Drives: sapphire black 650xi
Join Date: Feb 2013
Location: BK, NY

iTrader: (3)

Quote:
Originally Posted by dbs600 View Post
Yesterday I brought my car in for service and brought both keys with me (one complaint regards comfort access and I’ve been told they need both keys to troubleshoot same). While meeting with the service advisor, I don’t keep the appointment and reschedule for a couple of reasons (my regular advisor was out, they had a poor selection of loaners, I’d like the car back by the weekend and didn’t want to risk not having it back in time). The advisor tells the valets to bring the car around (my car had been moved while I was speaking with him), I don’t see it being pulled around, but it’s outside when I leave, I get in it and drive off. When I reach my destination a half an hour later, I realize I only have one key and the other cannot be found!!! I call the advisor and return to the dealer to search for the key, which can’t be found!!! Service advisor is very nice, but manager is not and on the defensive. They’re looking again today, but I hope they truly are; no way of telling, however. Does anyone know what these keys cost + programming? Called another dealer to find out and they said $320 + 1 hour labor, which nears $500. Push comes to shove, can I do any better? Not happy at all and not sure where the key could be; likely hiding in plain sight, them accidentally thinking it belongs to a car in service...
Those keys are pretty cheap on ebay but glad you found urs
Appreciate 0
      03-23-2013, 09:24 PM   #7
dbs600
Colonel
266
Rep
2,247
Posts

Drives: 2011 750LXi Individual
Join Date: Apr 2010
Location: New York, NY

iTrader: (0)

Quote:
Originally Posted by Teemo Panda View Post
Close call! Glad they found it.
Quote:
Originally Posted by black650xi View Post
Those keys are pretty cheap on ebay but glad you found urs
Thanks guys!

eBay-wise, I'd need a new blade, which can only be ordered through the dealer...
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 12:02 AM.




5post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST