Passenger Door Pops Open During Driving

sigaris · 09-05-2012, 02:45 PM

I just purchased a new 2012 528i 4 days ago. As I was driving in to work this morning, the right passenger door just popped open from a fully closed and locked position. By "opened", I mean going from fully closed and locked to locked but not fully closed. As soon as this happened, warning lights came on as well as interior lights.

Called BMW assist and they connected me with a service rep at a local dealer, who insisted that this was a "user" issue, and this was not possible without me not having fully closed the door. Needless to say, I got a bit fired up as he now was suggesting that I'm too stupid to know the difference between a closed door and a partially closed door.

Does anyone have any experience or information on this issue? Would appreciate anyone's insight into this.

Thanks!

Gran Turismo · 09-05-2012, 02:57 PM

Door lock mechanisms are generally adjustable with any car make, your issue is rather rare and definitely not BMW specific. Bring the car back and insist on having the door verified by a knowledgeable tech. If necessary go to a different dealer.

EV0LVE · 09-05-2012, 05:57 PM

Also, you can drive away on our car when the door is not fully closed. That means the doors were fully closed when you drove off then somehow it popped open.

sigaris · 09-05-2012, 07:33 PM

Thank you both for your responses. @Evolve, you're absolutely correct. That's why I was fired up with the service tech's response. There's no way the door could have been partially open before it popped open.

Andrey · 09-05-2012, 08:01 PM

Interesting issue, i didn't have that issue but i had an issue opening the door 2 times in 2 week period. I was on a road trip and at this one stop, i shut the engine off, ignition off, i pull the door handle once to unlock it and second time to open it but it wouldn't open.
i roll the window down ( very embarrassing) to pull the door handle from outside but it wouldn't open. so i pull the inside handle few more times which was unsuccessful so i pushed the whole door with my shoulder and then it opened. my car is a 2011 F10 550i with soft close doors/trunk.
second time at work i come to my car unlock it just by grabing the door handle ( keyless entry) car security system beeps and unlocks it but i can't open my door, so i lock it back up and unlock it few more times but it doesn't seem to work so i get in the car from the passenger side door which opens with out any issue, i pull the driver's door handle which doesn't help to open the door. so i do the samething, i push the door with 2 of my hands and it gives up, so i go around the car to the driver door and drive off.
I had a car for little over a month now and it already happened twice. I am planning on bringing it up to dealer so they can look at it and maybe change out the door lock mechanism.
Am i the only one ???????

BMWrules7 · 09-05-2012, 08:24 PM

Quote:

Originally Posted by sigaris

I just purchased a new 2012 528i 4 days ago. As I was driving in to work this morning, the right passenger door just popped open from a fully closed and locked position. By "opened", I mean going from fully closed and locked to locked but not fully closed. As soon as this happened, warning lights came on as well as interior lights.

Called BMW assist and they connected me with a service rep at a local dealer, who insisted that this was a "user" issue, and this was not possible without me not having fully closed the door. Needless to say, I got a bit fired up as he now was suggesting that I'm too stupid to know the difference between a closed door and a partially closed door.

Does anyone have any experience or information on this issue? Would appreciate anyone's insight into this.

Thanks!

That is BS, I had a brand new 7 series e65 that would do the same thing. It was not user error. It was software error.

The tech is mistaken.

pyramid · 09-06-2012, 07:10 AM

Quote:

Originally Posted by BMWrules7

That is BS, I had a brand new 7 series e65 that would do the same thing. It was not user error. It was software error.

The tech is mistaken.

+1
This issue has been discussed before

mrcamp · 09-06-2012, 08:51 AM

Yes. I read about there here or in bimmerfest. Can't remember. A google search brings this up. Tell the dealer that he is full of it and to check out this link.

https://www.google.com/search?q=bmw+...ient=firefox-a

The X Men · 09-06-2012, 09:23 AM

Was the partially open or was it just the warning light. If its just the warning light, it might be just a faulty door switch.

sigaris · 09-06-2012, 12:38 PM

Quote:

Originally Posted by The X Men

Was the partially open or was it just the warning light. If its just the warning light, it might be just a faulty door switch.

The door was definitely closed before I started driving. I actually heard the pop and saw the door move before hearing the chime and noticing the lights go on.

As mentioned by someone else on this thread, these cars are designed to not allow you to drive if any of the doors are not fully closed.

The X Men · 09-06-2012, 01:00 PM

Quote:

Originally Posted by sigaris

The door was definitely closed before I started driving. I actually heard the pop and saw the door move before hearing the chime and noticing the lights go on.

As mentioned by someone else on this thread, these cars are designed to not allow you to drive if any of the doors are not fully closed.

I believe the 5 series is one of those cars. If your door was fully open, the car should shift into neutral. The only cause I can think of in your situation is that the door latch is misaligned and the door was never fully latched in.

psuibmw · 12-31-2014, 11:41 PM

This exact same issue happened to me today. I've an '11 F10 and while cruising at 75 mph an hour ago, I suddenly saw the interior lights go on, the buzzer buzzing and the indicator to indicate passenger door is open. This happened after driving more than one hour so no way the door was not closed correctly, it just popped open while still locked. Is this a door mechanical issue or software that caused the door to pop?

m_alnimah · 01-01-2015, 11:39 AM

I think you should really get it checked out because logically if the door was open when u first drove off the car would have told you "Um Hello! Ya forgot tha DOOR open!!!" I think its due to a loose/faulty mechanism.. Keep us updated

E90Fleet · 01-02-2015, 07:37 AM

There is a known fault in the F15 X5 Soft close modules and they are being replaced as they cause this problem.
Maybe same fault here

psuibmw · 01-02-2015, 11:47 PM

I booked an appointment with my dealer next Friday and will keep you posted ... It is really very annoying issue when you think you might have a child in the rear seat and this could happen.

Also, the wind flowing into the car from the door was real noisy and caused the car to imbalance for few inches so I had to brake as fast as I could ... I hope no one experience similar issue!

09-05-2012, 02:45 PM	#1
sigaris New Member 5 Rep 14 Posts Drives: 2012 528i Join Date: Sep 2012 Location: Los Angeles, CA iTrader: (0)	Passenger Door Pops Open During Driving I just purchased a new 2012 528i 4 days ago. As I was driving in to work this morning, the right passenger door just popped open from a fully closed and locked position. By "opened", I mean going from fully closed and locked to locked but not fully closed. As soon as this happened, warning lights came on as well as interior lights. Called BMW assist and they connected me with a service rep at a local dealer, who insisted that this was a "user" issue, and this was not possible without me not having fully closed the door. Needless to say, I got a bit fired up as he now was suggesting that I'm too stupid to know the difference between a closed door and a partially closed door. Does anyone have any experience or information on this issue? Would appreciate anyone's insight into this. Thanks!
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09-05-2012, 02:57 PM	#2
Gran Turismo Alpina Addict 3 Rep 101 Posts Drives: Alpina B4 S Coupe AWD Join Date: Jun 2011 Location: Switzerland iTrader: (0)	Door lock mechanisms are generally adjustable with any car make, your issue is rather rare and definitely not BMW specific. Bring the car back and insist on having the door verified by a knowledgeable tech. If necessary go to a different dealer. __________________ Current: 2018 Alpina B4 S Coupe AWD Retired: 2011 Alpina B5 Biturbo, 2007 BMW 650i SMG Coupe
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09-05-2012, 05:57 PM	#3
EV0LVE Captain 41 Rep 776 Posts Drives: F10 535i SG Join Date: Dec 2010 Location: So Cal iTrader: (1)	Also, you can drive away on our car when the door is not fully closed. That means the doors were fully closed when you drove off then somehow it popped open.
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09-05-2012, 07:33 PM	#4
sigaris New Member 5 Rep 14 Posts Drives: 2012 528i Join Date: Sep 2012 Location: Los Angeles, CA iTrader: (0)	Thank you both for your responses. @Evolve, you're absolutely correct. That's why I was fired up with the service tech's response. There's no way the door could have been partially open before it popped open.
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09-05-2012, 08:01 PM	#5
Andrey Average Guy 52 Rep 316 Posts Drives: 2011 335i, Gone 2011 BMW 550i, Join Date: Jan 2012 Location: North Atlanta, GA iTrader: (0)	Interesting issue, i didn't have that issue but i had an issue opening the door 2 times in 2 week period. I was on a road trip and at this one stop, i shut the engine off, ignition off, i pull the door handle once to unlock it and second time to open it but it wouldn't open. i roll the window down ( very embarrassing) to pull the door handle from outside but it wouldn't open. so i pull the inside handle few more times which was unsuccessful so i pushed the whole door with my shoulder and then it opened. my car is a 2011 F10 550i with soft close doors/trunk. second time at work i come to my car unlock it just by grabing the door handle ( keyless entry) car security system beeps and unlocks it but i can't open my door, so i lock it back up and unlock it few more times but it doesn't seem to work so i get in the car from the passenger side door which opens with out any issue, i pull the driver's door handle which doesn't help to open the door. so i do the samething, i push the door with 2 of my hands and it gives up, so i go around the car to the driver door and drive off. I had a car for little over a month now and it already happened twice. I am planning on bringing it up to dealer so they can look at it and maybe change out the door lock mechanism. Am i the only one ???????
	Appreciate 0 Quote

09-06-2012, 08:51 AM	#8
mrcamp Private 1 Rep 59 Posts Drives: 2011 535ix Feb build Join Date: Jan 2011 Location: Chicago iTrader: (0)	Yes. I read about there here or in bimmerfest. Can't remember. A google search brings this up. Tell the dealer that he is full of it and to check out this link. https://www.google.com/search?q=bmw+...ient=firefox-a
	Appreciate 0 Quote

09-06-2012, 09:23 AM	#9
The X Men Colonel 99 Rep 2,323 Posts Drives: 2013 X3 35i Join Date: Mar 2012 Location: MA iTrader: (0)	Was the partially open or was it just the warning light. If its just the warning light, it might be just a faulty door switch.
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12-31-2014, 11:41 PM	#12
psuibmw Brigadier General 3471 Rep 3,072 Posts Drives: G06/G20/F30/F15/F10/E90 Join Date: Feb 2011 Location: Baltimore, MD iTrader: (0) Garage List 2018 BMW 320xi [10.00] 2023 BMW M340 [9.75] 2022 BMW [10.00]	This exact same issue happened to me today. I've an '11 F10 and while cruising at 75 mph an hour ago, I suddenly saw the interior lights go on, the buzzer buzzing and the indicator to indicate passenger door is open. This happened after driving more than one hour so no way the door was not closed correctly, it just popped open while still locked. Is this a door mechanical issue or software that caused the door to pop?
	Appreciate 0 Quote

01-01-2015, 11:39 AM	#13
m_alnimah Lieutenant 70 Rep 473 Posts Drives: 2016 Mini Cooper S 5 Door Join Date: Aug 2014 Location: Doha, Qatar iTrader: (0) Garage List 2015 BMW X5 [10.00]	I think you should really get it checked out because logically if the door was open when u first drove off the car would have told you "Um Hello! Ya forgot tha DOOR open!!!" I think its due to a loose/faulty mechanism.. Keep us updated __________________ 2015 X5 xDrive35i M Sport, Black Sapphire on Terra Dakota Leather, Lane Change Warning, Lighting Package, 6WB, ConnectedDrive Services... (Sold) 2016 Mini Cooper S 5 Door Fully Equipped. (Sold) 2016 Audi A6 35 TFSI 2017 X6 xDrive50i Pure Extravagance, Space Grey on Coral Red, Fully Equipped.
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01-02-2015, 07:37 AM	#14
E90Fleet Lieutenant General 1311 Rep 10,185 Posts Drives: BMW Join Date: Apr 2005 Location: South Africa iTrader: (0)	There is a known fault in the F15 X5 Soft close modules and they are being replaced as they cause this problem. Maybe same fault here __________________ BMW if you are reading, I need a job, Please.
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01-02-2015, 11:47 PM	#15
psuibmw Brigadier General 3471 Rep 3,072 Posts Drives: G06/G20/F30/F15/F10/E90 Join Date: Feb 2011 Location: Baltimore, MD iTrader: (0) Garage List 2018 BMW 320xi [10.00] 2023 BMW M340 [9.75] 2022 BMW [10.00]	I booked an appointment with my dealer next Friday and will keep you posted ... It is really very annoying issue when you think you might have a child in the rear seat and this could happen. Also, the wind flowing into the car from the door was real noisy and caused the car to imbalance for few inches so I had to brake as fast as I could ... I hope no one experience similar issue!
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