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2010 2011 BMW 5 Series Forum F10 Should I kick up fuss at the dealer...? |
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03-15-2014, 05:20 AM | #1 |
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Should I kick up fuss at the dealer...?
My salesman at the dealer said that I needed to put my deposit down to book a build slot, even though still undecided on spec. Now he says not booked till spec decided and finances approved? Did I get pushed into putting deposit down? I will be handing my car at the end of March, so now that period without a car extended...
Also when the salesman tried to get my deposit said he was matching my Internet deal, now the details say £295 less, a previous offer? Should I raise hell at the dealer or not? I feel like telling them to shove it and going back to the net dealer.... Options please.. Martyn
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03-15-2014, 05:42 AM | #2 |
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Martyn, I cannot help you with this, as mine was all finalised in one go, I paid my deposit and got confirmation of build within days.
So yes, I would kick off. Piers
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03-15-2014, 05:53 AM | #3 |
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In your other thread about the deal you talk about delivery in the last week in April, so I'm not sure if you mean week 17 or 18. I believe BMW quote 3 weeks for transport from factory to port, shipment to the UK, transport to dealer and PDI and preparation. That means the car would be built in week 14 or 15; we are already at the end of week 11 (week 12 starts on Monday).
Given the worldwide sourcing of components, I think it's quite reasonable for BMW to expect a confirmed specification at least two weeks before the build date. You can't have a confirmed build date until you confirm your specification. Before you tell your dealer they're being unreasonable, I would recommend that you ask your net dealer for a revised firm delivery date based on the specification you haven't decided on yet! |
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03-15-2014, 08:11 AM | #4 |
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If I decided on spec or not... The dealer said I needed to put down the deposit to secure build slot,( even though I was very clear I was undecided on spec) , to make a delivery late of late April..
Then the me it's not booked, until finance agreed on final spec.. So it was a lie? |
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03-15-2014, 08:44 AM | #5 |
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TBH, I'd be surprised if the dealer is able to book a slot without a full spec (albeit a spec that you might then have a few days of latitude in which to change). So it does sound like you might have been co-erst into parting with your deposit.
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03-15-2014, 06:58 PM | #7 |
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The position used to be as follows:
Orders were Green, then Amber then Red. Green orders could have the spec amended any way you wanted. These cars were typically dealer orders i.e. no customer yet linked to that dealer order - a couple of weeks or more away from entering the build cycle. To put that in perspective every dealer will have a certain number of cars e.g. 520d F10 saloons - to be ordered each month: the dealer will put in a base spec in the absence of a customer order. Once they reached Amber status, only smaller spec changes can be accomodated. These cars are close to being built. Once Red the spec could not be amended at all. These cars are being built. If you're looking at end April delivery the dealer is probably looking at at a car which is on Green status but close to Amber so will need the main spec details finalised soon. So IMHO the dealer probably isn't being unreasonable in asking for a deposit against a reasonably defined spec with the final details maybe left for a week or two at most. Take my car as an example. It was a dealer order with no customer linked to it. That continued to be the case so when it reached Amber status the dealer confirmed the spec when it became Red and in due course the car arrived in the showroom with that spec. I then turned up, was OK with the spec and bought it.
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03-16-2014, 04:07 AM | #8 |
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Is it simply misunderstanding?
I'd talk with the salesman again, confirm the actions. May be just a bit of confusion with the explanation/method of getting a dated build allocation, confirming the specific build, which has to be done as they need a firm customer order, all signed up. It's only if the deal has changed where I see a possible problem. But if the specification is not confirmed, not sure if you can have exact figures anyway, until you go through that process. HighlandPete |
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03-16-2014, 01:32 PM | #9 | |
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03-16-2014, 01:37 PM | #10 | |
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03-16-2014, 02:55 PM | #11 | |
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03-17-2014, 03:42 AM | #12 | |
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Basically it's sophisto and oyster or alpine and black (again). With either adaptive led, or adaptive xenons and mfd.... |
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03-17-2014, 03:45 AM | #13 | |
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03-17-2014, 03:48 AM | #14 |
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Yes, I 'd say this is what has happened, on the basis that if you pull out, he will take the car anyway into stock.
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03-17-2014, 05:15 AM | #15 | |
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I wonder if your apparent delay in confirming your order is making them nervous that you may pull out. Must ask why you haven't got an order under way, to meet your April delivery? HighlandPete |
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03-17-2014, 09:54 AM | #16 | |
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03-21-2014, 06:18 PM | #17 |
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All sorted hopefully... But last week I asked for a quote with different options, took over three days to get it emailed? I asked to speak to the dealer principle, he offered me my deposit back, no doubt to head off my complaint... Anyway some hard work on his part today and we've made up... Dealer done, dealer build slot booked for mine in week 14...
I hope it's all smooth from here.... |
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