Had a DME failure

badblack550xi · 04-30-2015, 11:35 AM

My car has been at BMW for a week after my DME has failed... they refused to warranty it because i have down pipes.... while dealer clearly told me he has no issues with bolt ons. I asked back for my DME and think i will be able to fix the issue since i was able to find a thread with similar failure. I will try to escalate this with BMW N/A.

combatbmw · 04-30-2015, 12:25 PM

Quote:

Originally Posted by badblack550xi

My car has been at BMW for a week after my DME has failed... they refused to warranty it because i have down pipes.... while dealer clearly told me he has no issues with bolt ons. I asked back for my DME and think i will be able to fix the issue since i was able to find a thread with similar failure. I will try to escalate this with BMW N/A.

Thats insane.

You even have high flow cats.

FenixMike · 04-30-2015, 12:36 PM

Quote:

Originally Posted by badblack550xi

My car has been at BMW for a week after my DME has failed... they refused to warranty it because i have down pipes.... while dealer clearly told me he has no issues with bolt ons. I asked back for my DME and think i will be able to fix the issue since i was able to find a thread with similar failure. I will try to escalate this with BMW N/A.

did they give you a cause of failure? Or just the typical "we don't know what broke, but you have aftermarket mods so were just voiding everything" ?

combatbmw · 04-30-2015, 01:41 PM

Quote:

Originally Posted by FenixMike

did they give you a cause of failure? Or just the typical "we don't know what broke, but you have aftermarket mods so were just voiding everything" ?

Good one.

Thats what they do man.

Scum.

FenixMike · 04-30-2015, 01:50 PM

Quote:

Originally Posted by combatbmw

Good one.

Thats what they do man.

Scum.

Ehh I worked at dealers for a long time before I switched to LE, a lot depends on the tech. Most techs get very little diag time for warranty work (sometimes 2/10ths of an hour is all they get paid for a diag that takes an hour) with the hopes they might get their balls chopped off with some warranty time thats also significantly less than retail time. If its an issue they can't figure out quickly and have a nice scapegoat like downpipes, they just figure they will pass the buck on to you and pull the warranty void card. Saves having to spend 2 hours diagnosing a problem to find out it isn't warranty and then get nothing from warranty (warranty only pays if its warranty) or try to charge your for the dig which sometimes works, but other times just causes a huge fight. The other option is you pay them the two hour diag and might get lucky if it is warranty, hoping the tech is trustworthy enough to say its not caused by the downpipes and lose his customer pay diag to get stuck with warranty time.

Slippery slope and they bank on the customer sucking it up and leaving as opposed to going after them with BMW or an attorney. I generally fight with the manufacturer to at least get a diag covered to find out what the TRUE CAUSE of failure is, and if its downpipes, you suck it up and apologize, if its not, you tell them you want it fixed, a loaner, and a free detail for your time you wasted chasing them around in circles. While legally they can't void your warranty unless the aftermarket part caused the damage, its a long and expensive road to go down unless you have a $10,000 engine at stake.

lsturbointeg · 04-30-2015, 01:57 PM

Quote:

Originally Posted by badblack550xi

My car has been at BMW for a week after my DME has failed... they refused to warranty it because i have down pipes.... while dealer clearly told me he has no issues with bolt ons. I asked back for my DME and think i will be able to fix the issue since i was able to find a thread with similar failure. I will try to escalate this with BMW N/A.

That BLOWS! BUT being the dealer they can makeup whatever they want to say and bring up the warranty card threat

badblack550xi · 04-30-2015, 01:58 PM

My bill is $2000 for this DME work... i will be complaining to BMW N/A since i will have my original DME

badblack550xi · 04-30-2015, 02:00 PM

Quote:

Originally Posted by FenixMike

did they give you a cause of failure? Or just the typical "we don't know what broke, but you have aftermarket mods so were just voiding everything" ?

of course not... reply was you are modded means warranty is voided..

FenixMike · 04-30-2015, 02:28 PM

Quote:

Originally Posted by badblack550xi

of course not... reply was you are modded means warranty is voided..

Out of curiosity, is this a common failure? And coming from the Domestic world, is the DME the same as the ECU ?

badblack550xi · 04-30-2015, 02:46 PM

Quote:

Originally Posted by FenixMike

Out of curiosity, is this a common failure? And coming from the Domestic world, is the DME the same as the ECU ?

yeah DME is same as ECU and ive seen multiple threads where BMW DME died.

Simple5 · 04-30-2015, 03:23 PM

I heard of the n54 one popping but this is the first I have heard of the n63. Let us know what happens bro. So the intake testing is on the back burner for now?

badblack550xi · 04-30-2015, 05:19 PM

Quote:

Originally Posted by Simple3

I heard of the n54 one popping but this is the first I have heard of the n63. Let us know what happens bro. So the intake testing is on the back burner for now?

Car is fixed testing updated intake this weekend

MEby · 04-30-2015, 08:34 PM

That's sucks. I'm wondering if clearing codes frequently could cause an issue. Maybe not actually a hardware issue but something in the software that says if the code it tripped too many times the DME shuts down. We need to come up with a solution for codes with downpipes.

Mike

badblack550xi · 04-30-2015, 08:45 PM

Quote:

Originally Posted by MEby

That's sucks. I'm wondering if clearing codes frequently could cause an issue. Maybe not actually a hardware issue but something in the software that says if the code it tripped too many times the DME shuts down. We need to come up with a solution for codes with downpipes.

Mike

Possible I reset my codes about 30 times in a row brcause car was going in to limp mode I could of caused an over load.

combatbmw · 04-30-2015, 09:10 PM

Quote:

Originally Posted by MEby

That's sucks. I'm wondering if clearing codes frequently could cause an issue. Maybe not actually a hardware issue but something in the software that says if the code it tripped too many times the DME shuts down. We need to come up with a solution for codes with downpipes.

Mike

That's a very interesting point.

MEby · 04-30-2015, 10:05 PM

I picked up one of these.

http://www.amazon.com/ieGeek®-Wirele...ct_top?ie=UTF8

I think it will work with Dash Command on my iPad. Maybe I can take some O2 sensor reading on my car with stock pipes. Then find someone with DP's to do the same. A piggyback to offset the O2 sensor reading might be possible.

Mike

MEby · 04-30-2015, 10:58 PM

I did a little research on Rock Auto's website and it looks like the N63 has (4) O2 sensors. One on each bank before and after the Cats. Does that sound correct?

Mike

FSociety · 04-30-2015, 11:10 PM

what was the issue?
glad u got it fixed
wtf is up with dealer then

///M5Driver · 05-01-2015, 08:52 AM

Wouldn't have anything to do with their recent care package flash? If they can't prove you had tuning they can't prove "modding" caused the issue. You should be able to fight this. Good luck sir.

badblack550xi · 05-01-2015, 02:40 PM

hahah my report says the following:

Atlantis M3tallic · 05-01-2015, 03:46 PM

Quote:

Originally Posted by badblack550xi

hahah my report says the following:

So did they end up covering it under the warranty?

If so, how did you get them to change their opinion?

badblack550xi · 05-01-2015, 04:36 PM

Quote:

Originally Posted by HR F10

So did they end up covering it under the warranty?

If so, how did you get them to change their opinion?

They did not i will be calling BMW N/A how does my exhaust cause water damage inside DME ? i mean DME is sealed air tight.....

04-30-2015, 11:35 AM	#1
badblack550xi Colonel 465 Rep 2,416 Posts Drives: F10 550i 2011 F90 2020 COMP Join Date: May 2013 Location: NJ iTrader: (0)	Had a DME failure My car has been at BMW for a week after my DME has failed... they refused to warranty it because i have down pipes.... while dealer clearly told me he has no issues with bolt ons. I asked back for my DME and think i will be able to fix the issue since i was able to find a thread with similar failure. I will try to escalate this with BMW N/A. __________________ 2011 550i RWD 60-130 7.35
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04-30-2015, 01:58 PM	#7
badblack550xi Colonel 465 Rep 2,416 Posts Drives: F10 550i 2011 F90 2020 COMP Join Date: May 2013 Location: NJ iTrader: (0)	My bill is $2000 for this DME work... i will be complaining to BMW N/A since i will have my original DME __________________ 2011 550i RWD 60-130 7.35
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04-30-2015, 03:23 PM	#11
Simple5 Major 348 Rep 1,407 Posts Drives: F90 M5 and E84 X1 Xdrive35i Join Date: Jul 2011 Location: USA iTrader: (8)	I heard of the n54 one popping but this is the first I have heard of the n63. Let us know what happens bro. So the intake testing is on the back burner for now?
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04-30-2015, 08:34 PM	#13
MEby New Member 2 Rep 29 Posts Drives: Tasman Green 550i xDrive Join Date: Feb 2015 Location: Osceola, Indiana iTrader: (0)	That's sucks. I'm wondering if clearing codes frequently could cause an issue. Maybe not actually a hardware issue but something in the software that says if the code it tripped too many times the DME shuts down. We need to come up with a solution for codes with downpipes. Mike
	Appreciate 0 Quote

04-30-2015, 10:05 PM	#16
MEby New Member 2 Rep 29 Posts Drives: Tasman Green 550i xDrive Join Date: Feb 2015 Location: Osceola, Indiana iTrader: (0)	I picked up one of these. http://www.amazon.com/ieGeek®-Wirele...ct_top?ie=UTF8 I think it will work with Dash Command on my iPad. Maybe I can take some O2 sensor reading on my car with stock pipes. Then find someone with DP's to do the same. A piggyback to offset the O2 sensor reading might be possible. Mike
	Appreciate 0 Quote

04-30-2015, 10:58 PM	#17
MEby New Member 2 Rep 29 Posts Drives: Tasman Green 550i xDrive Join Date: Feb 2015 Location: Osceola, Indiana iTrader: (0)	I did a little research on Rock Auto's website and it looks like the N63 has (4) O2 sensors. One on each bank before and after the Cats. Does that sound correct? Mike
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04-30-2015, 11:10 PM	#18
FSociety IG @bmwF9xG80 3813 Rep 7,593 Posts Drives: G80 M3, X4M, G07 X7m50 Join Date: Apr 2012 Location: NYC to NJ to Orlando FL iTrader: (3) Garage List 2023 BMW G80 M3 [0.00] 2020 BMW X4MC [0.00] 16' BMW X4 M40i [10.00] 06 Cadillac STS [0.00]	what was the issue? glad u got it fixed wtf is up with dealer then __________________ 60-130mph 6.5s X4M #HCP 60-130mph 5.0s G80 M3 #OrlandoAutowerks Sauce IG: @bmwF9XG80
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05-01-2015, 08:52 AM	#19
///M5Driver First Lieutenant 30 Rep 307 Posts Drives: gaggle of BMW's Join Date: Aug 2013 Location: Leawood, KS iTrader: (1)	Wouldn't have anything to do with their recent care package flash? If they can't prove you had tuning they can't prove "modding" caused the issue. You should be able to fight this. Good luck sir.
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05-01-2015, 02:40 PM	#20
badblack550xi Colonel 465 Rep 2,416 Posts Drives: F10 550i 2011 F90 2020 COMP Join Date: May 2013 Location: NJ iTrader: (0)	hahah my report says the following: __________________ 2011 550i RWD 60-130 7.35
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