Customer Satisfaction Survey

Screamin · 04-05-2013, 10:20 AM

Just want to put this up here for any thoughts or comments. I just got the customer satisfaction survey and debating on my response. Long story short, Sales Adviser did a great job, dealership GM was covering for F&I rep and sold me a warranty product that is only available with CPO cars. Dealer ended up certifying the car. Just over a week later everything was taken care of and without getting into the details, it was very challenging and wasn't a smooth process which has tainted my commitment to the dealer as well as the brand. I most likely will not return to that dealer for my winter purchase.

Thoughts or comments ????

ENZO- · 04-05-2013, 02:32 PM

If they took care of everything, Take care of them on the survey.

shockin330i · 04-05-2013, 06:41 PM

The survey impacts the sales adviser more than the dealership. If he did his job don't strew him on the survey.

Screamin · 04-06-2013, 08:30 AM

Thanks for the comments.

04-05-2013, 10:20 AM	#1
Screamin Enlisted Member 0 Rep 31 Posts Drives: 2012 528i xDrive Join Date: Mar 2013 Location: Detroit iTrader: (0)	Customer Satisfaction Survey Just want to put this up here for any thoughts or comments. I just got the customer satisfaction survey and debating on my response. Long story short, Sales Adviser did a great job, dealership GM was covering for F&I rep and sold me a warranty product that is only available with CPO cars. Dealer ended up certifying the car. Just over a week later everything was taken care of and without getting into the details, it was very challenging and wasn't a smooth process which has tainted my commitment to the dealer as well as the brand. I most likely will not return to that dealer for my winter purchase. Thoughts or comments ???? __________________ '12 F10 528i xDrive (Jet Black) '11 E71 X6 xDrive35i (Black Sapphire Metallic) - Gone '06 E60 530xi (Titanium Silver Metallic) - Gone '97 E39 528i (Arctic Silver Metallic) - Gone
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04-05-2013, 02:32 PM	#2
ENZO- HUSTLE.... HARD! 27 Rep 340 Posts Drives: 2012 535I Join Date: Mar 2011 Location: WALL TWP NJ iTrader: (0)	If they took care of everything, Take care of them on the survey. __________________ CURRENT: 2012 535I RETIRED : 2011 135I RETIRED : 2003 540I RIP : 2003 M3
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04-05-2013, 06:41 PM	#3
shockin330i Brigadier General 798 Rep 4,784 Posts Drives: 2016 ZCP M3 Join Date: Jan 2007 Location: f y'all, I'm from Texas (RGV) iTrader: (1)	The survey impacts the sales adviser more than the dealership. If he did his job don't strew him on the survey. __________________ ERnie 2016 BSM/f80/ZCP
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04-06-2013, 08:30 AM	#4
Screamin Enlisted Member 0 Rep 31 Posts Drives: 2012 528i xDrive Join Date: Mar 2013 Location: Detroit iTrader: (0)	Thanks for the comments. __________________ '12 F10 528i xDrive (Jet Black) '11 E71 X6 xDrive35i (Black Sapphire Metallic) - Gone '06 E60 530xi (Titanium Silver Metallic) - Gone '97 E39 528i (Arctic Silver Metallic) - Gone
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