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2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums General 5-Series Sedan and Wagon (F10 / F11) Forum Foggy Fog lights... not covered by warranty?
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      04-23-2013, 10:23 AM   #1
jcamber
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Foggy Fog lights... not covered by warranty?

I bought this 2011 535 recently and noticed the fog lights had some sort of "swirly haze" on them. I took the car in to BMW for service last week and the advisor gave me a typical lame excuse as to why these fog lights could not be changed under warranty. Any thoughts? I can't tell if the haze affects the actual performance of the lights... I just think it's ridiculous that with a car like this I have to drive with these clearly defective lights and BMW not do a thing about them...
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      04-23-2013, 10:48 AM   #2
Alan l.
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Dealer is giving you BS.

That should be covered especially if you just bought the car from them recently.
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      04-23-2013, 11:08 AM   #3
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I have the same "swirly haze" on both Fog lights but I've never tried to replace them under warranty, maybe I should.
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      04-23-2013, 05:51 PM   #4
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Quote:
Originally Posted by Alan l.
Dealer is giving you BS.

That should be covered especially if you just bought the car from them recently.
What Alan said!
If they won't fix it, call BMWNA for help,
After this issue is resolved, mention that you will be maintaining your car at other BMW dealership
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      04-23-2013, 08:22 PM   #5
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I got mine replaced under warranty - so tell them to cut the bull
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      04-24-2013, 02:04 AM   #6
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That's BS. They HAVE TO replace that under warranty. I had a Chevy Malibu I bought Used that was under warranty and they change both headlights with no fuss.
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      04-24-2013, 06:43 AM   #7
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My experience was with the headlight, Dealer show me the guide lines from BMW and at what stage they consider the fog/steam inside a danger by blocking lights, so on the basis of lights is still going through the lenses BMW is not in a position to replace the device, I Personally find this an insult to our intelligence on the basis of the cost specially when I purchased the full visibility package with Xenon headlight.
At the end the steam did clear away, I know some argue this is down to the vent system within the lights, I put it down to bad engineering.
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      04-24-2013, 07:48 AM   #8
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they have to replace it with the new one if you just bought your car recently. however, although your car is been a year, it think it is still okay as long as you give them some proofs. i also have the same issue but my issue is the headlight: both right and left headlight. i am going to report this issue to the dealer next week when i get my car service. i hope they want to replace it. you better call the service manager and talk what your problem is.
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      04-24-2013, 08:17 AM   #9
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It's hard to tell from your photo (it's a good pic but it's probably easier to see up close in person) but it looks to me as if there's some abrasion ... as if the fog light lens was beat up by brushes at an automatic car wash or 'sand blasting' from road debris. Is that possible?? If it is, for such a new car, these exposed surfaces should be able to withstand "normal use", without showing such wear, for several years - not months!
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      04-24-2013, 04:46 PM   #10
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Quote:
Originally Posted by Luigi524TD View Post
It's hard to tell from your photo (it's a good pic but it's probably easier to see up close in person) but it looks to me as if there's some abrasion ... as if the fog light lens was beat up by brushes at an automatic car wash or 'sand blasting' from road debris. Is that possible?? If it is, for such a new car, these exposed surfaces should be able to withstand "normal use", without showing such wear, for several years - not months!
sorry for the bad photo. No, all the swirls are "inside" the light. The outside has no abrasion or wear. I was the car by hand religiously.

I bought the car from a private seller. Not sure if that may be the reason why my dealer would not agree to change these under warranty??

anyone know, who I could call at BMW? contact info?

thanks!
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      04-28-2013, 08:16 AM   #11
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Exclamation Fog lamp lens issue

Quote:
Originally Posted by jcamber View Post
sorry for the bad photo. No, all the swirls are "inside" the light. The outside has no abrasion or wear. I was the car by hand religiously.

I bought the car from a private seller. Not sure if that may be the reason why my dealer would not agree to change these under warranty??
anyone know, who I could call at BMW? contact info?
thanks!
That shouldn't make a difference but any dealer would have to submit a claim to BMWNA for reimbursement for a warranty repair. That said, it always helps to work with a dealer with whom you have a working relationship. If they out-right deny a claim you could ask the dealer SA to contact BMWNA and ask for a review - or do it yourself.

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      05-01-2013, 11:59 AM   #12
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thanks Luigi!
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      05-07-2013, 10:50 AM   #13
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update on this... I contacted BMW and they said it's up to the dealer to assess whether the fog lights are defective and therefore should be replaced under warranty. Sucks that they don't take accountability when the dealer is not willing to replace these under warranty.
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      05-07-2013, 12:40 PM   #14
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Just went to the dealer 2 days ago asking them about the water inside my headlight (right and left). They are going to replace it with the new one, but the headlight will arrive to the dealer in2 weeks later. They covered it under warranty, so i do not get ant additional fee from them or buy the headlight neither. You should ask the manager of the services.
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