2010 2011 BMW 5 Series Forum F10
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
 

2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums General 5-Series Sedan and Wagon (F10 / F11) Forum N63 Customer Care Package - Results Thread
Post Reply
 
Thread Tools Search this Thread
      01-24-2015, 06:44 AM   #23
Pimpsy
Captain
418
Rep
862
Posts

Drives: 2019 M5C
Join Date: Jan 2012
Location: NJ

iTrader: (0)

Quote:
Originally Posted by badblack550xi View Post
Mine went in today got a brand new X5 3.5 as a loaner.
grats buddy. which dealership did you take it to?
Appreciate 0
      01-24-2015, 06:48 AM   #24
FeckinSpaceman
Captain
FeckinSpaceman's Avatar
269
Rep
712
Posts

Drives: 22' M240i
Join Date: Jan 2014
Location: DFW TX

iTrader: (1)

Garage List
2022 BMW M240i  [0.00]
Unfortunately I had to contact my SA because my car is misbehaving again. While on the call I inquired about the campaign and he looked it up and confirmed that I am included so it would be in the shop for a couple days. He also mentioned that they were not proactively reaching out but rather handling as customers come in for normal service. In my case my car isn't running right so it will be addressed now.

Knowing my dealership and appointment time I will probably get stuck in an X1 or something.
__________________
2022 M240i Thundernight Metallic / Oyster

Previous
2019 540, 2018 M3 CS, 2015 M3, 2011 550i, 2013 335i
Appreciate 0
      01-24-2015, 08:24 AM   #25
kondor
Private First Class
kondor's Avatar
13
Rep
141
Posts

Drives: F10 550i M Sport
Join Date: Jan 2013
Location: DFW

iTrader: (0)

I got a 528 loaner. No word on how long my car will be in the shop.
Appreciate 0
      01-24-2015, 11:41 AM   #26
///M5Driver
First Lieutenant
30
Rep
307
Posts

Drives: gaggle of BMW's
Join Date: Aug 2013
Location: Leawood, KS

iTrader: (1)

Just got mine back and it stated "perform open campaign" but nothing about a battery or CBS update... also no bag lol. What's the CBS update do? I can definitely tell the idles better and seems faster even in the normal setting.
Appreciate 0
      01-24-2015, 01:08 PM   #27
badblack550xi
Colonel
badblack550xi's Avatar
United_States
465
Rep
2,416
Posts

Drives: F10 550i 2011 F90 2020 COMP
Join Date: May 2013
Location: NJ

iTrader: (0)

Quote:
Originally Posted by AlanM View Post
grats buddy. which dealership did you take it to?
Open Road BMW they have two 2015 X5 one is a 3.5 and the other one is the BIG BOY X5 50i rest are 5 series. They come to you and drop off the loaner and take our car i believe with in 50 mile radius.
__________________
2011 550i RWD 60-130 7.35
Appreciate 0
      01-24-2015, 02:05 PM   #28
E90Fleet
Lieutenant General
South Africa
1307
Rep
10,185
Posts

Drives: BMW
Join Date: Apr 2005
Location: South Africa

iTrader: (0)

Quote:
Originally Posted by e46beater View Post
What's the CBS update do?
Lessens the oil service interval to 12Months/10,000miles
__________________
BMW if you are reading, I need a job, Please.
Appreciate 0
      01-26-2015, 10:02 AM   #29
RSBro
First Lieutenant
RSBro's Avatar
United_States
58
Rep
337
Posts

Drives: 2012 550i M-Sport
Join Date: Nov 2013
Location: The Woodlands, TX

iTrader: (0)

Parts still haven't even arrived at my dealership yet... 2 weeks to the day. This is getting ridiculous.
__________________
2012 550i///M-Sport///Carbon Black Metallic///Oyster+Black Dakota///ZCV+ZLS+ZMP+ZPP+ZPS+ZSP+ZTP...M5 exhaust///iND Tricolor grilles///H&R Sport Springs///Turner Motorsport 12mm+15mm spacers
Appreciate 0
      01-28-2015, 03:48 PM   #30
shaggag
Private First Class
United_States
15
Rep
180
Posts

Drives: M5
Join Date: Jul 2009
Location: irvine

iTrader: (0)

Quote:
Originally Posted by RSBro View Post
Parts still haven't even arrived at my dealership yet... 2 weeks to the day. This is getting ridiculous.
unfortunately, im in the same boat. 2011 550 - rough idle and acceleration / reduced power warning - took it in on 1/19 - no response from BMW to authorize the repairs yet according to the SA yesterday - so no parts have been sent out.

even if they sent out the parts today - i wouldnt be getting my car back til late next week with shipping and installation time.

looks like ill be getting more familiar with the 328 loaner
__________________
Current: F10 M5
Past: F10 550, E92 M3

https://lh6.googleusercontent.com/-eibyMGFLEXc/ThLMK5ikaOI/AAAAAAAABw0/6V6zAntwIYg/m3post%252520sig.jpg
Appreciate 0
      01-28-2015, 09:19 PM   #31
FeckinSpaceman
Captain
FeckinSpaceman's Avatar
269
Rep
712
Posts

Drives: 22' M240i
Join Date: Jan 2014
Location: DFW TX

iTrader: (1)

Garage List
2022 BMW M240i  [0.00]
Quote:
Originally Posted by FeckinSpaceman View Post
Unfortunately I had to contact my SA because my car is misbehaving again. While on the call I inquired about the campaign and he looked it up and confirmed that I am included so it would be in the shop for a couple days. He also mentioned that they were not proactively reaching out but rather handling as customers come in for normal service. In my case my car isn't running right so it will be addressed now.

Knowing my dealership and appointment time I will probably get stuck in an X1 or something.
So took mine in for rough idle again and care package inspection. Got a Valencia Orange X1....I chose the color and loved it because of this.....but it's obviously no 550i

They did a CBS software update, and i swear they wiped out my Dinan tune as a result would this update do that?
If so now I have to schedule an appointment to reflash......sure feels slower.
They also didn't fix my idle issue and claimed they couldn't replicate and no codes.....bullllllshiiiiit
My SA felt bad (he's cool) and now I have to return again

They also had to order in some random parts as part of the care package which appointment will be scheduled upon arrival.

Hope I get some schwag
__________________
2022 M240i Thundernight Metallic / Oyster

Previous
2019 540, 2018 M3 CS, 2015 M3, 2011 550i, 2013 335i
Appreciate 0
      01-28-2015, 09:52 PM   #32
badblack550xi
Colonel
badblack550xi's Avatar
United_States
465
Rep
2,416
Posts

Drives: F10 550i 2011 F90 2020 COMP
Join Date: May 2013
Location: NJ

iTrader: (0)

let it sit and wait for parts im enjoying the X5 during snow season and less miles on my car which is already 5k over in mileage i have 14 months left
__________________
2011 550i RWD 60-130 7.35
Appreciate 0
      01-29-2015, 11:48 AM   #33
RSBro
First Lieutenant
RSBro's Avatar
United_States
58
Rep
337
Posts

Drives: 2012 550i M-Sport
Join Date: Nov 2013
Location: The Woodlands, TX

iTrader: (0)

Parts finally shipped. Taking it in 2/10. Said would take about 4 days to fix.
__________________
2012 550i///M-Sport///Carbon Black Metallic///Oyster+Black Dakota///ZCV+ZLS+ZMP+ZPP+ZPS+ZSP+ZTP...M5 exhaust///iND Tricolor grilles///H&R Sport Springs///Turner Motorsport 12mm+15mm spacers
Appreciate 0
      01-29-2015, 06:22 PM   #34
Zer0Cool92
Captain
106
Rep
736
Posts

Drives: blue metallic
Join Date: Dec 2014
Location: st. louis

iTrader: (1)

2011 550i 57k miles. Out of warranty.

So i called my local bmw dealer and this son of a batch said I would have to wait a year due to the 140 people ahead of me on the list. He said they work on 2 cars a week .. Comes out to 70 weeks. I asked him if every dealer was backed up like his or what. He said yes. I told him to go fuark himself.

Called another bmw dealer bout 30 miles away from my house and he said he could have me in there on 2/4. What a fuarkin relief. Just bought this car from a dealer less than a week ago. Thing is bada$$ except for the rough idle, weird sound on cold starts and some sluggish throttle response in D mode. Honestly I would hate to get rid of this thing.. V8 turbo.. Engine can't get much better. Just few questions...

1. After getting the car serviced through this "recall".. Are these parts still likely to fuark up again in the future or are they "solved" forever, so to speak.

2. If the car is still likely to screw up in the future, I'm thinking about just taking advantage of the bmw buy back schindig. But does this only apply if I purchase a New BMW or could I purchase a used, CPO BMW through the BMW dealer.

3. Recently got a muffler delete on there. Would hate to hear these sons of batches say the muffler delete fuarked with the engine. I know muffler delete wouldn't cause any of these symptoms my car has but you know these slimy bastards would try to get over on their own mothers if they had the chance. Is there anything to worry about here? Should I have the muffler shop put back on my stock mufflers?

Thanks guys!
Appreciate 0
      01-30-2015, 08:58 AM   #35
Dante269
Hard to be Humble
Dante269's Avatar
United_States
1
Rep
51
Posts

Drives: E60-545 & F10-550
Join Date: Nov 2014
Location: Houston

iTrader: (0)

buy an extended warranty
__________________
550i
Appreciate 0
      01-30-2015, 09:35 AM   #36
RSBro
First Lieutenant
RSBro's Avatar
United_States
58
Rep
337
Posts

Drives: 2012 550i M-Sport
Join Date: Nov 2013
Location: The Woodlands, TX

iTrader: (0)

A local tech I trust told me after these updates the engine is going to be in his words "nearly bulletproof". Seeing as all that they're replacing I'm cautiously optimistic as I too love the TTV8 in this thing. Haven't driven anything half as good and have heard with the updates it's even better than stock.

However you're going to want an extended warranty through BMW CPO or if a local shop offers one for that car, or any B M for that matter. Read through the main Service Plan thread and see what changes were made to routine maintenance and you can make a decision.
__________________
2012 550i///M-Sport///Carbon Black Metallic///Oyster+Black Dakota///ZCV+ZLS+ZMP+ZPP+ZPS+ZSP+ZTP...M5 exhaust///iND Tricolor grilles///H&R Sport Springs///Turner Motorsport 12mm+15mm spacers
Appreciate 0
      01-30-2015, 12:42 PM   #37
FeckinSpaceman
Captain
FeckinSpaceman's Avatar
269
Rep
712
Posts

Drives: 22' M240i
Join Date: Jan 2014
Location: DFW TX

iTrader: (1)

Garage List
2022 BMW M240i  [0.00]
Quote:
Originally Posted by RSBro View Post
A local tech I trust told me after these updates the engine is going to be in his words "nearly bulletproof". Seeing as all that they're replacing I'm cautiously optimistic as I too love the TTV8 in this thing. Haven't driven anything half as good and have heard with the updates it's even better than stock.

However you're going to want an extended warranty through BMW CPO or if a local shop offers one for that car, or any B M for that matter. Read through the main Service Plan thread and see what changes were made to routine maintenance and you can make a decision.
I sure hope so because mine is running like a satchel of asses. The shop forum said to hang tight because the parts coming in the package will likely cure any issues I may be having.
__________________
2022 M240i Thundernight Metallic / Oyster

Previous
2019 540, 2018 M3 CS, 2015 M3, 2011 550i, 2013 335i
Appreciate 0
      01-30-2015, 02:54 PM   #38
RSBro
First Lieutenant
RSBro's Avatar
United_States
58
Rep
337
Posts

Drives: 2012 550i M-Sport
Join Date: Nov 2013
Location: The Woodlands, TX

iTrader: (0)

Mine didn't get fixed yet but they tore down and rebuilt some parts that they could and I can tell a difference even in plain "D" mode. If it can even get better I'm pretty psyched.
__________________
2012 550i///M-Sport///Carbon Black Metallic///Oyster+Black Dakota///ZCV+ZLS+ZMP+ZPP+ZPS+ZSP+ZTP...M5 exhaust///iND Tricolor grilles///H&R Sport Springs///Turner Motorsport 12mm+15mm spacers
Appreciate 0
      02-03-2015, 10:20 AM   #39
badblack550xi
Colonel
badblack550xi's Avatar
United_States
465
Rep
2,416
Posts

Drives: F10 550i 2011 F90 2020 COMP
Join Date: May 2013
Location: NJ

iTrader: (0)

i also told them to check my transfer case and guess what they had to replace it... have i not told them so i would be going back in very soon. I suggest anyone that feels car making low power in 1st gear and then surges very hard to take your car in and have them check the transfer case.
I knew my transfer case was going because my friend had the same issue in his 2011 550xi and had to go back to dealer 4 times before they found out.

Car will be in my hands around 2-3pm lets see how she feels.
__________________
2011 550i RWD 60-130 7.35
Appreciate 0
      02-03-2015, 11:46 AM   #40
Zer0Cool92
Captain
106
Rep
736
Posts

Drives: blue metallic
Join Date: Dec 2014
Location: st. louis

iTrader: (1)

Quote:
Originally Posted by badblack550xi View Post
i also told them to check my transfer case and guess what they had to replace it... have i not told them so i would be going back in very soon. I suggest anyone that feels car making low power in 1st gear and then surges very hard to take your car in and have them check the transfer case.
I knew my transfer case was going because my friend had the same issue in his 2011 550xi and had to go back to dealer 4 times before they found out.

Car will be in my hands around 2-3pm lets see how she feels.
Do you have a warranty on your vehicle ?
Appreciate 0
      02-03-2015, 12:14 PM   #41
badblack550xi
Colonel
badblack550xi's Avatar
United_States
465
Rep
2,416
Posts

Drives: F10 550i 2011 F90 2020 COMP
Join Date: May 2013
Location: NJ

iTrader: (0)

Quote:
Originally Posted by Zer0Cool92 View Post
Do you have a warranty on your vehicle ?
yes its a 2013
__________________
2011 550i RWD 60-130 7.35
Appreciate 0
      02-03-2015, 03:03 PM   #42
badblack550xi
Colonel
badblack550xi's Avatar
United_States
465
Rep
2,416
Posts

Drives: F10 550i 2011 F90 2020 COMP
Join Date: May 2013
Location: NJ

iTrader: (0)

ehhhhhhhhhhhhhh got my car back
__________________
2011 550i RWD 60-130 7.35
Appreciate 0
      02-03-2015, 03:07 PM   #43
///M5Driver
First Lieutenant
30
Rep
307
Posts

Drives: gaggle of BMW's
Join Date: Aug 2013
Location: Leawood, KS

iTrader: (1)

Quote:
Originally Posted by badblack550xi View Post
ehhhhhhhhhhhhhh got my car back
This is usually the feeling I get when mine is returned.
Appreciate 0
      02-03-2015, 03:09 PM   #44
badblack550xi
Colonel
badblack550xi's Avatar
United_States
465
Rep
2,416
Posts

Drives: F10 550i 2011 F90 2020 COMP
Join Date: May 2013
Location: NJ

iTrader: (0)

and this is the sound that's coming from my driver side by the turbos....

__________________
2011 550i RWD 60-130 7.35
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 04:18 AM.




5post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST