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2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums General 5-Series Sedan and Wagon (F10 / F11) Forum VDC: "Dent in Left Front Rim; Rim Will Be Replaced" - Advice Needed! Grr!
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      09-24-2012, 12:44 PM   #1
DitrasetMan
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VDC: "Dent in Left Front Rim; Rim Will Be Replaced" - Advice Needed! Grr!

Friends,

I just called the VDC in Georgia, where my 535i has been at for a few days, and I was told as follows:

"There is a dent in the front left rim, and we are going to have to replace it. It will take 6-7 days to get the rim. It was TQC'd as a production defect, so it was something that occurred at the factory in Germany. It is just the rim - if there was any other damage to the vehicle it would show up in my system. This occurs quite frequently, as we are sensitive to how the rim looks, because customers usually scrutinize rims upon taking delivery."

I am quite concerned about this - spending this much money on a car and knowing that it was damaged before I get it.
  1. How does one even "dent" a rim - I thought it can only be scratched when driving it to close to a curb?

  2. Anyhow, should I refuse to take delivery of the car?

  3. How common is this/how often is there damage that needs repair at the VDC? If I refuse delivery, what is the possibility/likelihood that my next 535i might have a similar, or worse, issue occurring during transport?
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      09-24-2012, 01:23 PM   #2
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Quote:
Originally Posted by DitrasetMan View Post
Friends,

I just called the VDC in Georgia, where my 535i has been at for a few days, and I was told as follows:

"There is a dent in the front left rim, and we are going to have to replace it. It will take 6-7 days to get the rim. It was TQC'd as a production defect, so it was something that occurred at the factory in Germany. It is just the rim - if there was any other damage to the vehicle it would show up in my system. This occurs quite frequently, as we are sensitive to how the rim looks, because customers usually scrutinize rims upon taking delivery."

I am quite concerned about this - spending this much money on a car and knowing that it was damaged before I get it.
  1. How does one even "dent" a rim - I thought it can only be scratched when driving it to close to a curb?

  2. Anyhow, should I refuse to take delivery of the car?

  3. How common is this/how often is there damage that needs repair at the VDC? If I refuse delivery, what is the possibility/likelihood that my next 535i might have a similar, or worse, issue occurring during transport?
Yes refuse delivery at first and see what they offer you to change your mind!
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      09-24-2012, 01:30 PM   #3
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Quote:
Originally Posted by StatenEye 335i View Post
Yes refuse delivery at first and see what they offer you to change your mind!
Funny.

But I am serious folks. You input is GREATLY appreciated.
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      09-24-2012, 02:15 PM   #4
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Quote:
Originally Posted by DitrasetMan
Quote:
Originally Posted by StatenEye 335i View Post
Yes refuse delivery at first and see what they offer you to change your mind!
Funny.

But I am serious folks. You input is GREATLY appreciated.
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      09-24-2012, 02:43 PM   #5
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Quote:
Originally Posted by DitrasetMan View Post
Funny.

But I am serious folks. You input is GREATLY appreciated.
I'm being serious, As long as the wheel is the only thing damaged, I wouldn't deny delivery. You're getting a brand new wheel, as long as the car is aligned I'm sure it didn't incur any damage, just the wheel. That being said this is your perfect time to get an iPhone snap in adapter or a rear deck spoiler to calm your worries.
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      09-24-2012, 02:46 PM   #6
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I think that refusing delivery is a bit extreme…
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      09-24-2012, 03:02 PM   #7
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Yeah, but will this show up on the carfax?
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      09-24-2012, 03:05 PM   #8
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Quote:
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Yeah, but will this show up on the carfax?
No, it won't
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      09-24-2012, 03:05 PM   #9
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Quote:
Originally Posted by DitrasetMan View Post
Yeah, but will this show up on the carfax?
If it does that would be insane!
Ask your dealership. If it does, then threaten to refuse delivery.
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      09-24-2012, 03:26 PM   #10
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Quote:
Originally Posted by rhinosaur View Post
If it does that would be insane!
Ask your dealership. If it does, then threaten to refuse delivery.
My CA said that this would not show up on the CarFax. Everyone agree?

In all honesty, regardless of this being another negotiation angle for me, would each of you (a) accept delivery based on the above information, or would you (b) refuse delivery and wait for another 535i?
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      09-24-2012, 04:02 PM   #11
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I would not refuse delivery. They will replace w a brand new wheel (and tire) if needed. If you feel that the car needs an alignment after you've driven some miles I'm sure the dealer will do that. (Get them to agree to that before delivery)

As someone said above...sounds like a free snap in adapter or credit for a free complete detail would ease the pain.
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      09-24-2012, 04:03 PM   #12
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There is some confusion about the Car Fax issue.

Although my CA said that this would NOT show up on the Car Fax.

See post number 2 on regarding someone's busted bumper at the VDC : http://www.bimmerfest.com/forums/sho...d.php?t=472920 (but my CA said that busted bumpers are different than rims, and my dented rim would definitely not be on the CarFax)

Last edited by DitrasetMan; 09-24-2012 at 04:30 PM.
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      09-24-2012, 09:49 PM   #13
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lol relax. You've been flipping out like a mad man for months about this car.

Just let them replace the wheel. It won't come up anywhere on car fax.

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      09-24-2012, 11:43 PM   #14
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Somebody was driving that car fast and didn't see the infraction on the road. If it was traveling slow and hit a pothole, that would not have caused a dent. Car is probably ok pending alignment check. Check it well and get due bill for alignment if necessary. Tires might have to replaced too. Check for bubbles on the sidewall.

Good luck.
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      09-25-2012, 10:19 AM   #15
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Interesting twist: I spoke to the VDC again (they are no longer taking calls from customers, by the way, due to the heavy number of callers): and my car was coded today as QA'd (approved) WITHOUT necessitating a new rim or repair. Apparently, whatever issue, blemish, dirt that was seen in Germany when they coded the car under the global "Rim Dent" category (where any and every issue noticed in Germany for rims is placed) was not seen as an issue at the VDC that would require a new rim or any repair. My car is approved for tranport to my dealer now. Thoughts? The VDC says this happens frequently, as the German guys walk up and down rows of cars and immediately code any issues or potential issues that they notice (including a dirty rim), without providing any detail in the computer system, and when the car gets to the VDC, they inspect the alleged issue and either leave it alone, fix it, or replace it.
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      09-25-2012, 12:47 PM   #16
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Seriously, how is this even an issue? They found some stuff at VDC and fixed it, like they probably do for thousands of cars each year. As long as your car has new rims, has the customary ~5 miles on the odometer, and drives fine. I wouldn't worry about it. Your car is under warranty for 4 years!
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