1 day old and back to the dealer :-(

MPH · 11-13-2012, 03:29 PM

My new F10 530d was delivered yesterday after more than 5 months of waiting. I had to visit our head office today (150 miles mainly on motorway) and was looking forward to a nice long run there and back to get used to the car. After 10 miles a warning message comes up saying:'Chassis' 'Drive moderately and contact Service Desk ya-de-ya-de-ya'

So it's now back at the dealer and I should get it back tomorrow (they think its just a sensor fault.......). What a let down

tnikolov · 11-13-2012, 03:46 PM

wow you're lucky.. sorry to hear that, must suck a lot..

VWtoBMW · 11-13-2012, 04:02 PM

I had the same thing It was the Chassis Stability 4x4 or something. Car drove fine. Was a software fix for a service bulletin.

positiveions · 11-13-2012, 07:32 PM

My Jetta was back to the dealer the first day: Electric fan gone bad, and it overheated.

darrko · 11-14-2012, 12:03 AM

Sorry to hear that, hopefully its nothing serious and you will be back behind the wheel before you know it!

UAM951 · 11-14-2012, 01:14 AM

That sucks. Sorry to hear

Amleto63 · 11-14-2012, 01:51 AM

Quote:

Originally Posted by MPH

My new F10 530d was delivered yesterday after more than 5 months of waiting. I had to visit our head office today (150 miles mainly on motorway) and was looking forward to a nice long run there and back to get used to the car. After 10 miles a warning message comes up saying:'Chassis' 'Drive moderately and contact Service Desk ya-de-ya-de-ya'

So it's now back at the dealer and I should get it back tomorrow (they think its just a sensor fault.......). What a let down

Did they the service inspection before delivering? I don't think so.

itf joegun · 11-14-2012, 03:18 AM

Same for me with my brand new E91 (3 series Touring). Driving home after delivery (40 km's), "bing-bing - Please visit your dealer - malfunction of all driving assistance systems". Get it back three days later because they had to replace the black-box for that...

MPH · 11-14-2012, 02:43 PM

Quote:

Originally Posted by Amleto63

Did they the service inspection before delivering? I don't think so.

Sill at the dealer sitting in a service bay

Dealer did say the fault wouldn't have been caught in the pre-delivery inspection as the car would need to do few miles before the fault would trigger.

Apparently it was a faulty sensor but they decided to replace the whole part (sorry technical people, I've forgotten what part it was) which then requires a system initialisation (ie total car reboot). But only BMW Germany can do the final reinitialisation so the car has been sitting there all day connected to a computer at the dealer which is connected to a computer in Germany waiting for a final reboot. After 8 hours - no reboot. Dealer swears blind it will happen overnight and I'll get my car back tomorrow.....

So 2 days without my new car

Only consolation is that they did loan me a Limited Edition M3 Coupe whilst they have my car.

MPH · 11-14-2012, 02:45 PM

Quote:

Originally Posted by itf joegun

Same for me with my brand new E91 (3 series Touring). Driving home after delivery (40 km's), "bing-bing - Please visit your dealer - malfunction of all driving assistance systems". Get it back three days later because they had to replace the black-box for that...

I can definitely say I know how you feel

itf joegun · 11-14-2012, 02:58 PM

Quote:

Originally Posted by MPH

I can definitely say I know how you feel

But I have to say that after that problem I never had any other during the whole 3 years I owned the car. So I would assume that it will be the same for you.

HighlandPete · 11-14-2012, 03:26 PM

Quote:

Originally Posted by MPH

Dealer did say the fault wouldn't have been caught in the pre-delivery inspection as the car would need to do few miles before the fault would trigger.

...

So 2 days without my new car

Only consolation is that they did loan me a Limited Edition M3 Coupe whilst they have my car.

Not a good start after such a long wait, let's hope this is a minor glitch and all is well once you get it back.

Dealer's comment makes sense, not all issues will show while in the garage.

I had a new VW Passat which wouldn't lock when I got home, on the first day with it... worked fine in the hand over. So you are not alone in cars going straight back into the garage. Mine took a week to sort, so hoping yours is quicker than that.

HighlandPete

Ellmat · 11-14-2012, 04:49 PM

Quote:

Originally Posted by MPH

Sill at the dealer sitting in a service bay

Dealer did say the fault wouldn't have been caught in the pre-delivery inspection as the car would need to do few miles before the fault would trigger.

Apparently it was a faulty sensor but they decided to replace the whole part (sorry technical people, I've forgotten what part it was) which then requires a system initialisation (ie total car reboot). But only BMW Germany can do the final reinitialisation so the car has been sitting there all day connected to a computer at the dealer which is connected to a computer in Germany waiting for a final reboot. After 8 hours - no reboot. Dealer swears blind it will happen overnight and I'll get my car back tomorrow.....

So 2 days without my new car

Only consolation is that they did loan me a Limited Edition M3 Coupe whilst they have my car.

Forgive me for being cynical, but i don`t buy the fact the car has to be connected to a computer in Germany for a software download. BMW GB I am sure will have exactly the same equipment as they do in Germany. My bet is that your dealer has no idea what the problem is...if this was me i would be asking to see the general manager about some sort of compensation...driving an M3 is not compensation...IMO.

itf joegun · 11-15-2012, 12:39 AM

Quote:

Originally Posted by Ellmat

Forgive me for being cynical, but i don`t buy the fact the car has to be connected to a computer in Germany for a software download. BMW GB I am sure will have exactly the same equipment as they do in Germany. My bet is that your dealer has no idea what the problem is...if this was me i would be asking to see the general manager about some sort of compensation...driving an M3 is not compensation...IMO.

I think it is ok. We had exactly the same with an old 330. The car gets a new black box for the Xenons and it need to stay over night at the dealer connected for programming directly from Munich.

Ellmat · 11-15-2012, 02:30 AM

Quote:

Originally Posted by itf joegun

I think it is ok. We had exactly the same with an old 330. The car gets a new black box for the Xenons and it need to stay over night at the dealer connected for programming directly from Munich.

This may be true if you reside in Germany, so what happens if you live in USA, Thailand or India..are you saying all these countries have to link up to Munich to download 8 hours of software...BMW would need a super computer if more than 1 car needed a fix..

itf joegun · 11-15-2012, 03:04 AM

Quote:

Originally Posted by Ellmat

This may be true if you reside in Germany, so what happens if you live in USA, Thailand or India..are you saying all these countries have to link up to Munich to download 8 hours of software...BMW would need a super computer if more than 1 car needed a fix..

You are not an IT guy I assume? I am, so I can tell this is no problem and no super computer needed...

Ellmat · 11-15-2012, 03:17 AM

Quote:

Originally Posted by itf joegun

You are not an IT guy I assume? I am, so I can tell this is no problem and no super computer needed...

Well lets hope the guy with a 2 day old car that doesnt work, gets it fixed via Munich so he can enjoy what he paid for.

MPH · 11-15-2012, 04:05 PM

Quote:

Originally Posted by Ellmat

This may be true if you reside in Germany, so what happens if you live in USA, Thailand or India..are you saying all these countries have to link up to Munich to download 8 hours of software...BMW would need a super computer if more than 1 car needed a fix..

It wasn't connecting/downloading for 8 hours, I believe it was waiting for someone to press a button in Germany

So the dealer calls me this morning and informs me that the reboot hasn't happened and without exactly explaining why, tells me they need to keep the car for another 2-3 days

But then at 2pm I get an email from the dealer saying 'good news, your car is fixed and en-route back to you'. So I have the car back and everything seems hunky dory

(for the moment).

mdrobc13 · 11-17-2012, 12:13 AM

More than likely it needed to be re-initialized and coded and they were waiting from someone at BMW-AG in Munich to release/send them the access codes which would allow the reboot to proceed. In these new BMWs it seems all things are controlled by software and unless you have the correct access codes..nothing happens.

Naambezet · 11-17-2012, 02:10 PM

Quote:

Originally Posted by MPH

Only consolation is that they did loan me a Limited Edition M3 Coupe whilst they have my car.

If the dealer would let me drive a M3, I would tell them to take the time and fix it slowly

MPH · 11-19-2012, 07:03 AM

Quote:

Originally Posted by Naambezet

If the dealer would let me drive a M3, I would tell them to take the time and fix it slowly

You might think that, but after 3 years in a 330Ci on 19" low profile tyres (and yes I know that there is a big difference between the 330 and M3

), I was looking forward to a comfortable but sporty ride in my new F10 - old age catches up with us all

Also, 2 days is not enough to get used to the M3 (it was only 30 minutes before handing it back that I found the power settings, and they were set at highest - no wonder I had so much wheel spin and traction control going off). But more importantly I reckon if i had kept it any longer I would have lost my licence - you can hit over 100mph in a blink of an eye

11-13-2012, 03:29 PM	#1
MPH Private First Class Drives: F10 530D SE 2013 Imperial Blue Join Date: Jun 2012 Location: South Wales Posts: 134 iTrader: (0)	1 day old and back to the dealer :-( My new F10 530d was delivered yesterday after more than 5 months of waiting. I had to visit our head office today (150 miles mainly on motorway) and was looking forward to a nice long run there and back to get used to the car. After 10 miles a warning message comes up saying:'Chassis' 'Drive moderately and contact Service Desk ya-de-ya-de-ya' So it's now back at the dealer and I should get it back tomorrow (they think its just a sensor fault.......). What a let down __________________ F10 530d SE. Imperial Blue Xirallic. Venetian Beige. Adaptive Drive and lots of toys!
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11-13-2012, 03:46 PM	#2
tnikolov Enlisted Member Drives: F10 550xi Join Date: Aug 2012 Location: Sofia, Bulgaria Posts: 49 iTrader: (0)	wow you're lucky.. sorry to hear that, must suck a lot.. __________________ Current - 2011 N63 550xi 8AT Retired - 2009 N54 330xd 6AT
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11-13-2012, 04:02 PM	#3
VWtoBMW Captain Drives: 2013 740Li Join Date: Aug 2009 Location: Toronto Posts: 787 iTrader: (5) Garage List 2012 535i xDrive [5.00] 2009 BMW 328i [0.00]	I had the same thing It was the Chassis Stability 4x4 or something. Car drove fine. Was a software fix for a service bulletin. __________________ 2013 F02 740Li Mineral White Metallic on Saddle Brown. 30% tint, 21" Style 311 Wheel with Pirelli P-Zero
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11-14-2012, 12:03 AM	#5
darrko First Lieutenant Drives: 2012 F10 520d Join Date: Nov 2011 Location: K Posts: 398 iTrader: (1)	Sorry to hear that, hopefully its nothing serious and you will be back behind the wheel before you know it! __________________
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11-14-2012, 03:18 AM	#8
itf joegun First Lieutenant Drives: BMW Z4 Sdrive35is, F11 535i Join Date: Apr 2010 Location: Rhineland Palatinate - Germany Posts: 303 iTrader: (0)	Same for me with my brand new E91 (3 series Touring). Driving home after delivery (40 km's), "bing-bing - Please visit your dealer - malfunction of all driving assistance systems". Get it back three days later because they had to replace the black-box for that... __________________ Best regards, Jochen Click signature for current and previous cars.
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11-13-2012, 07:32 PM	#4
positiveions Lieutenant General Drives: 09 MKV JETTA 2.5 & E90 M3 :) Join Date: Sep 2007 Location: La Verne, CA Posts: 10,282 iTrader: (1)	My Jetta was back to the dealer the first day: Electric fan gone bad, and it overheated.
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11-14-2012, 01:14 AM	#6
UAM951 Captain Drives: F10 535i Join Date: Jul 2012 Location: SoCal Posts: 743 iTrader: (2)	That sucks. Sorry to hear
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11-17-2012, 12:13 AM	#19
mdrobc13 Major Drives: '12 BMW 550i Join Date: Oct 2007 Location: On a base somewhere near or afar! Posts: 1,451 iTrader: (5) Garage List 2012 BMW 550i [5.00]	More than likely it needed to be re-initialized and coded and they were waiting from someone at BMW-AG in Munich to release/send them the access codes which would allow the reboot to proceed. In these new BMWs it seems all things are controlled by software and unless you have the correct access codes..nothing happens. __________________ '12 F10 550i (Dinan Stage 5/Intercoolers, CF Intake, Brace, Shockware, H&R Springs, Eisenmann Race Exhaust, CF rear difuser, Giovanni "Lindo" Graphite 20") '10 e71 X6 35iDrive SAV (Space Gray) - Gone '06 e85 Z4 M Roadster (Black Metallic) -Gone '08 e92 M3 coupe (Sparkling Graphite) -Gone
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