2010 2011 BMW 5 Series Forum F10
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
 

2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums Regional Forums UK New 520d....BMW Online not working
Post Reply
 
Thread Tools Search this Thread
      02-13-2013, 03:44 PM   #1
garreth64
New Member
 
Drives: 123d M Sport Coupe
Join Date: Oct 2009
Location: UK

Posts: 7
iTrader: (0)

New 520d....BMW Online not working

I picked up a 2012 520d ED last week...one of the ex Olympic fleet. Only 1000 miles on the clock and the price they are selling them for seemed too good to ignore.

It's Sophisto Grey/Black Dakota with a good number of extra's, and I'm loving the comfort, quality and refinement so far.

I traded my 123d M-Sport Coupe for it, which was remapped to 240bhp and 500Nm, so it's not quite got the performance but I'm not finding it lacking and it goes quite well when not in Eco mode :-)

My work journey is 70 miles a day mostly on motorways at a restricted 50 or 60 so it's ideal for this purpose, economical, luxurious and more comfortable than my 1 series.

Anyway, it's been back to the dealer's today as I can't get BMW Online or any of the remote Connected drive facilities to work.

I have set up a new Connected drive account, and registered it online. After 4 calls to BMW they suggested I took it too a dealer as they couldn't see anything wrong.

The dealer have had it all day, can see there is a problem, but don't know how to fix it so have raised a case in their Puma system with BMW Germany.

The symptoms are that I can't send anything remotely to the car (Google maps, My Info) etc, can't use the remote phone app, and can't access the BMW online menu or any of the online facilities in the car (It comes up with a message saying "Activate Data Services for Bluetooth Device or contact Service" - see attached). This implies to me it is trying to use my phone for BMW Online and not the SIM in the car.

Has anyone experienced anything similar?, I'm just hoping this isn't going to be one of those issues where the car is back and forth to the dealer. The idrive and connected drive worked fine in my 123d and I didn't have a problem with that car in 3 1/2 years of ownership.
Attached Images
 
garreth64 is offline   United Kingdom
0
Reply With Quote
      02-13-2013, 05:35 PM   #2
Awaghorn
Registered
 
Drives: E91 (F10 on order!)
Join Date: Dec 2012
Location: UK

Posts: 4
iTrader: (0)

Couple of things you could try:
- It's not that obvious for some of the online stuff that you need to put your username and password in (i.e. it doesn't prompt if you haven't done so). If you keep pushing right on the iDrive controller in one of the BMW online menus it should have an option to enter these details.
- There is an option to update online services in the BMW Online menu (sorry can't remember exactly where). Not sure if you can get that far given your error but worth a try.
- Also in the options menu (all the way to the right with the controller) I sometimes get an option to select to use my phone for data. Appreciate you aren't wanting to do this but might be worth kicking temporarily in case in needs that initial connection to get sorted?


My 520 (albeit new purchase) worked 'out of the box', except I still can't get the find my car feature in the iphone app to work. Everything else is fine, including remote headlight flash etc but for some reason that won't work. I need to call BMW about it as last time I spoke to them they suggested I reinstalled the (which I have) or that it was a 'signal problem' which is clearly nonsense given the other features all work.

HTH

Andrew
Awaghorn is offline  
0
Reply With Quote
      02-13-2013, 06:26 PM   #3
Luigi524TD
Private First Class
 
Drives: 2013 535 xDrive
Join Date: Dec 2012
Location: Southern NJ

Posts: 117
iTrader: (0)

Haven't read that you've connected an activated / approved iPhone to the USB or in the phone cradle?
Luigi524TD is offline   United_States
0
Reply With Quote
      02-13-2013, 09:15 PM   #4
psyxologos
Private First Class
 
Drives: E46 330 ci SE, F11 530d SE
Join Date: Mar 2012
Location: Lancaster, Lancashire

Posts: 185
iTrader: (0)

You need to go online, create a username and password, then have this linked to your car (VIN) and wait for 24 hours. That is what I did when I purchased my car.
psyxologos is offline  
0
Reply With Quote
      02-14-2013, 02:03 AM   #5
garreth64
New Member
 
Drives: 123d M Sport Coupe
Join Date: Oct 2009
Location: UK

Posts: 7
iTrader: (0)

Thanks for all the comments.

Andrew - good point re having to put the online password in - I hadn't done that, so found it and tried it but it made no difference, I got another error message.

I can't get in to the BMW ONline menu - the screenshot is the error I get, and I have tried ticking and un-ticking the use my phone for data box.

I havent got a phone attached to the USB, but didn't think that was necessary as it is connected via bluetooth but will give it a try.

I do have an online account linked to my VIN, which was set up last week and BMW says looks ok. I can send stuff to the car, but it doesn't seem to receive it.
garreth64 is offline   United Kingdom
0
Reply With Quote
      02-14-2013, 02:55 AM   #6
xenon
Brigadier General
 
xenon's Avatar
 
Drives: 2013 F10 520d M-Sport
Join Date: Jun 2008
Location: Coventry

Posts: 4,693
iTrader: (0)

Looks like there's no in-car SIM installed. Perhaps it was a cost-saving on the olympic fleet?
__________________
Ian
Current: 2013 F10 520d M-Sport, Professional Media, Visibility Pack, Reversing Camera, DAB
Previous: 2011 F10 520d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2
xenon is online now   England
0
Reply With Quote
      02-14-2013, 04:47 AM   #7
boinging
Private
 
Drives: Porsche (but I like it here)
Join Date: Apr 2007
Location: Gloucestershire

Posts: 51
iTrader: (0)

I've also go ex-Olympic and it took a while 24 -36 hours for the system to work once I'd got my username etc.

As above you have to enter your username and password in the car menu and also download an update for the car. This seemed to then bring all the online services through.

The app works well sending places to the car and also the locate the car is a bit sporadic in working on the app.

Does anyone know what network the sim in the car runs off? It could be you don't have signal in your area for the sim? Maybe try driving it somewhere else and going through the set up process? (I did have a phone connected via Bluetooth when I did mine but not sure if that made any difference?!)
boinging is offline  
0
Reply With Quote
      02-14-2013, 07:27 AM   #8
garreth64
New Member
 
Drives: 123d M Sport Coupe
Join Date: Oct 2009
Location: UK

Posts: 7
iTrader: (0)

Quote:
Originally Posted by xenon View Post
Looks like there's no in-car SIM installed. Perhaps it was a cost-saving on the olympic fleet?
I thought that, but I can call the emergency service number from the car and it rings. Am thinking maybe the SIM isn't data enabled but that would be strange.
garreth64 is offline   United Kingdom
0
Reply With Quote
      02-14-2013, 07:29 AM   #9
garreth64
New Member
 
Drives: 123d M Sport Coupe
Join Date: Oct 2009
Location: UK

Posts: 7
iTrader: (0)

Quote:
Originally Posted by boinging View Post
I've also go ex-Olympic and it took a while 24 -36 hours for the system to work once I'd got my username etc.

As above you have to enter your username and password in the car menu and also download an update for the car. This seemed to then bring all the online services through.

The app works well sending places to the car and also the locate the car is a bit sporadic in working on the app.

Does anyone know what network the sim in the car runs off? It could be you don't have signal in your area for the sim? Maybe try driving it somewhere else and going through the set up process? (I did have a phone connected via Bluetooth when I did mine but not sure if that made any difference?!)
Thanks - I've had the username a week now so it should work!

I believe they are Voda SIM's from articles I've read on the web.

Considering BMW had the car for a day, along with my username and password, you would have thought they would have tried all the obvious stuff so either it is something obscure, or they have missed something!

I'll keep trying things until I hear back from them.
garreth64 is offline   United Kingdom
0
Reply With Quote
      02-19-2013, 08:26 PM   #10
rajuk
Registered
 
Drives: 320ED
Join Date: Feb 2013
Location: Warwick

Posts: 2
iTrader: (0)

Managed to get working

Hello

I spoke to my dealer and this is a common problem

One has to apply an update

You do this via the i drive and use the option under connected drive thats says mY services-- and then click on UPDATE services in car

It then works
rajuk is offline  
0
Reply With Quote
      02-19-2013, 08:27 PM   #11
rajuk
Registered
 
Drives: 320ED
Join Date: Feb 2013
Location: Warwick

Posts: 2
iTrader: (0)

Hi Gareth I tried sendong a PM but a sa new member i cant send or receive them
rajuk is offline  
0
Reply With Quote
      02-23-2013, 08:39 AM   #12
Matt01
Private First Class
 
Drives: F20 125d MSport
Join Date: Jan 2011
Location: Nottingham

Posts: 156
iTrader: (0)

Quote:
Originally Posted by garreth64
Quote:
Originally Posted by xenon View Post
Looks like there's no in-car SIM installed. Perhaps it was a cost-saving on the olympic fleet?
I thought that, but I can call the emergency service number from the car and it rings. Am thinking maybe the SIM isn't data enabled but that would be strange.
All he internal data worked on all the Olympic BMW I drove, they used if for updating routes live if there was any problems... I had some issues with my on 523i, it used to forget where we were going or put my 50 yards to the left or right of my actual position... Have you tried the reset/reboot option? I can remember it exactly, it is on the forum somewhere but it help with the hesitating auto I had....
Matt01 is offline   United Kingdom
0
Reply With Quote
      02-26-2013, 06:25 AM   #13
garreth64
New Member
 
Drives: 123d M Sport Coupe
Join Date: Oct 2009
Location: UK

Posts: 7
iTrader: (0)

A bit of an update on this, my car is booked in next week for a whole week at BMW's request for them to go through a series of diagnostics. They said it may not take a week but better to have it booked in an for me to have a loan car, as if they have to order a new combox it could take a couple of days to arrive.

However, last night driving home, I noticed that I had real time traffic information appearing for the first time, so I checked the Connected drive and online menu's and everything is now working. I have also tried sending google maps to the car, and the BMW remote phone app and everything works.

I've contacted the dealer, and I'm waiting to find out if it has just magically started working, or whether BMW have done something remotely. They did tell me last week that BMW had been trying to contact the car remotely but it had failed.
garreth64 is offline   United Kingdom
0
Reply With Quote
Post Reply

Bookmarks

Tags
bluetooth, bmw online, connected drive, idrive

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 06:53 AM.




5post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST