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2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums F10 Pricing, Ordering, and Tracking (and European Delivery) Customer Satisfaction Survey
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      04-05-2013, 10:20 AM   #1
Screamin
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Customer Satisfaction Survey

Just want to put this up here for any thoughts or comments. I just got the customer satisfaction survey and debating on my response. Long story short, Sales Adviser did a great job, dealership GM was covering for F&I rep and sold me a warranty product that is only available with CPO cars. Dealer ended up certifying the car. Just over a week later everything was taken care of and without getting into the details, it was very challenging and wasn't a smooth process which has tainted my commitment to the dealer as well as the brand. I most likely will not return to that dealer for my winter purchase.

Thoughts or comments ????
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      04-05-2013, 02:32 PM   #2
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If they took care of everything, Take care of them on the survey.
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      04-05-2013, 06:41 PM   #3
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The survey impacts the sales adviser more than the dealership. If he did his job don't strew him on the survey.
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      04-06-2013, 08:30 AM   #4
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Thanks for the comments.
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'12 F10 528i xDrive (Jet Black)
'11 E71 X6 xDrive35i (Black Sapphire Metallic) - Gone
'06 E60 530xi (Titanium Silver Metallic) - Gone
'97 E39 528i (Arctic Silver Metallic) - Gone
Appreciate 0
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