[Chili Palmer]

Originally Posted by NickG_TechniqueTuning

This is a 2-part campaign by BMW for cars with the N63 engine. It was announced on 12/29/2014 and called "N63 Customer Care Package", bulletin B001314. The highlights are:

- check the timing chain for stretch; replace if necessary
- check the following items and replace if necessary: fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump, low pressure fuel sensor
- change the oil service interval to 12 months/10,000 miles

Even if your car is out of warranty (ie, 5 years old and has 200k miles), it is covered by this campaign and costs the owner nothing. The dealers are instructed to call all N63 owners in their area and schedule the cars to come in for this service, pending the dealership's availability. The dealership is instructed to provide a loaner car of equal or higher class to the customer (per N63 Customer Care Package Outbound Service Script document).

BMW is also offering extra incentives for owners affected by this campaign to trade in their N63 vehicle and purchase a new car (called the N63 Customer Loyalty Offer, details in a separate sales bulletin).

Also associated with this campaign is the "N63 Customer Appreciation Program". The dealerships are authorized to provide the customer with a gift of $50 value. This could be a gas card, gift bag containing BMW Lifestyle products, vehicle detailing, etc.

Hmmm, they gave me a 328 stripper for a loaner, I guess that means that I should be getting a better than $50 value goodie bag. Lifestyle products sounds like "playing on the same team" products - they should just call it BMW swag.