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Just an update from my side. I ended up taking the wife's X5 to Park Ave and the service was fantastic. The only negative is that I am even more pissed at Open Road/Roxbury as some additional work with the replacement of her fuel pump which they told we was not under warranty until it completed failed, the SA at Park Ave had fixed under warranty!
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2019 F90 M5 Competition - Black Sapphire Metallic
2015 F10 535i xDrive M-Sport - Jet Black (retired)
2008 E60 528i - Space Grey (retired)
2002 E46 325i - Space Grey (retired)
1999 E46 328i - Orient Blue (retired)
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