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2010 2011 BMW 5 Series Forum F10 2016 528xi drivetrain malfunction |
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10-23-2018, 10:21 AM | #1 |
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2016 528xi drivetrain malfunction
Hello everyone,
Just wanted to put this out here to get some tips or suggestion on how to handle this. I was on my way back from New Hampshire (around 350 miles from NJ) and all of a sudden my car started vibrating and stopped responding correctly when accelerated. I was driving at around 50-60 MPH. Then I got the famous drivetrain malfunction error. Pulling over to the nearest gas station, I turned off the car, let it cool down, started again, and it was shaking at idle with RPM automatically jumping. I could smell something burning, so I checked and found my exhaust pipes to be carbon black. I did notice some shaking at idle a day earlier, but it went away after some time. Did anyone else ever face a similar issue? I called BMW roadside assistance, and the rep. said that there were no technicians in and if I feel there is something really wrong, she can send the tow truck and get me a Lyft to the nearest car rental. Unluckily, as it was a Sunday, that was the only option. I was told that the reimbursement for rental can be considered on a case by case basis. They took it to the nearest service center, and I received a call Monday morning that they can't look at the car for a few days as they're occupied. Best they can do is try to check after a couple of days, but they can't assure me of anything. BMW customer service told me as it is a trip interruption they can provide me rental reimbursement for only 5 days from the breakdown, and that also if it is covered under warranty. The service center might not even get a chance to look at it in that time frame, leave apart fixing the issue. Any tips on what can be done? Turns out I cannot get a loaner as my car is in a service center miles away. 1. Is this covered under warranty or can there be some situations in which I have to pay for this? 2. How bad does it look? Should i have kept driving slowly and reached home safely? 3. Should I keep waiting patiently and maybe get my insurance company to cover for my rental until i hear from the service center? Car details: 2016 BMW 528xi 32,000 miles Leased with only 4 months left Always put 93+ octane gas, rarely putting 91 when 93 is not available. (Photos attached) |
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528, 528xi, bmw, drivetrain malfunction, roadside assistance |
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