BMW service in Northern NJ

Alcenos · 07-22-2016, 12:11 PM

Where do you go for your service? I am getting increasingly tired of the ineptness of the SAs at my dealership. The dealership is extremely convenient for me, but I just can't handle them anymore. Today I brought my wife's X5 in for the front drive shaft recall. Four hours later I get a call to tell me that they did not have the part and it won't be in until next week. You think that they would have checked or confirmed this 4 days ago when I made the appointment? Nope. They just denied that they confirmed any appointments for recall work when the manager asked them when I was in his office. I have to say, he was visibly annoyed at his people and offer pickup and delivery of the X5 from and to anywhere in addition to a detail when the part did come in. However, I am not sure that I want to deal with these people anymore. For now I would leave the dealership nameless.

So, the question is, where do you go for service and warranty work?

I forgot t also add, my SA told me that there was the starting of an oil leak around the filter. I questioned if they did it or make a mess when they changed the oil last last month...

n3985 · 07-25-2016, 07:55 AM

I've been taking my E46 M3, E70, and F10 to Park Ave for years with no issues.

Worst I've had is Difeo aka BMW Tenfaly, eff that place.

Alcenos · 07-31-2016, 11:00 AM

Quote:

Originally Posted by n3985

I've been taking my E46 M3, E70, and F10 to Park Ave for years with no issues.

Worst I've had is Difeo aka BMW Tenfaly, eff that place.

Do you have to deal with the constant up-sell on service? Like hey, the mechanic recommends that....

n3985 · 07-31-2016, 02:31 PM

Quote:

Originally Posted by Alcenos

Quote:

Originally Posted by n3985

I've been taking my E46 M3, E70, and F10 to Park Ave for years with no issues.

Worst I've had is Difeo aka BMW Tenfaly, eff that place.

Do you have to deal with the constant up-sell on service? Like hey, the mechanic recommends that....

Not really, I take it in for the service it needs and it is done, and I go home to more important things in life.

For me that's exactly what I want out of my dealership.

StatenEye · 08-03-2016, 02:39 PM

Quote:

Originally Posted by Alcenos

Do you have to deal with the constant up-sell on service? Like hey, the mechanic recommends that....

Freehold? Twice they scheduled me buy didn't have the part for over a week. Inept.

Alcenos · 08-03-2016, 06:48 PM

Quote:

Originally Posted by StatenEye

Freehold? Twice they scheduled me buy didn't have the part for over a week. Inept.

Open Road aka Roxbury

Alcenos · 08-16-2016, 06:32 PM

Quote:

Originally Posted by FSociety

OpenRoad really?

Damn F10M5Manual ARC550 badblack550xi bad SA then ?

Yep, do you go there? I have my 3rd car (2 for me and 1 for the wife) in the past 10 years from there. I used to be really happy with their service, but all but one of the SAs that I have worked with in the past 3 years have been a problem. Whenever I show up, the one where I have had a good experience never seems to be there.

The sales guy that I worked with left and while he was there had advised me that management was pushing the SAs hard to nickel and dime everything. It pisses me off to have to deal with a hard sell on services that are not really needed.

NightM · 08-16-2016, 10:37 PM

Quote:

Originally Posted by Alcenos

Quote:

Originally Posted by FSociety

OpenRoad really?

Damn F10M5Manual ARC550 badblack550xi bad SA then ?

Yep, do you go there? I have my 3rd car (2 for me and 1 for the wife) in the past 10 years from there. I used to be really happy with their service, but all but one of the SAs that I have worked with in the past 3 years have been a problem. Whenever I show up, the one where I have had a good experience never seems to be there.

The sales guy that I worked with left and while he was there had advised me that management was pushing the SAs hard to nickel and dime everything. It pisses me off to have to deal with a hard sell on services that are not really needed.

Pm'd u

Alcenos · 09-21-2016, 05:00 PM

Just an update from my side. I ended up taking the wife's X5 to Park Ave and the service was fantastic. The only negative is that I am even more pissed at Open Road/Roxbury as some additional work with the replacement of her fuel pump which they told we was not under warranty until it completed failed, the SA at Park Ave had fixed under warranty!

kstorm93 · 11-14-2016, 02:11 PM

I think you'll be really happy with Park Ave. in the long run. I had recently purchased my car from there and had a great experience. I have visited a few northern/western NJ dealerships & was disappointed with most. Things would either not get fixed properly the first time or an issue from thin air would be created. Another good thing I heard about Park Ave is that they are not big sticklers with after-market mod work on warranty applicable machines.. so another plus.

Alcenos · 11-15-2016, 06:14 AM

Quote:

Originally Posted by kstorm93

I think you'll be really happy with Park Ave. in the long run. I had recently purchased my car from there and had a great experience. I have visited a few northern/western NJ dealerships & was disappointed with most. Things would either not get fixed properly the first time or an issue from thin air would be created. Another good thing I heard about Park Ave is that they are not big sticklers with after-market mod work on warranty applicable machines.. so another plus.

I actually just learned this last week from them. I spoke with their Dianan specialist and he said that as long as you don't do something "extreme" like a muffler delete, they are ok with a new exhaust, any brand, and the original warranty is not effected. They would even install any exhaust if I brought one in to them.

jeff@autocouture · 12-20-2016, 12:38 PM

Quote:

Originally Posted by Alcenos

I actually just learned this last week from them. I spoke with their Dianan specialist and he said that as long as you don't do something "extreme" like a muffler delete, they are ok with a new exhaust, any brand, and the original warranty is not effected. They would even install any exhaust if I brought one in to them.

See mike at park ave...

roccy_miyagi · 01-26-2017, 11:43 AM

Don't worry hopefully they'll keep their promise of making me a sa at my dealership, I'll look out for all you guys

Alcenos · 02-16-2017, 02:26 PM

Quote:

Originally Posted by jeff@autocouture

See mike at park ave...

I had my oil changed this week and worked with Mike. He was awesome.

07-22-2016, 12:11 PM	#1
Alcenos Field Marshal 🔱 145 Rep 294 Posts Drives: 2019 M5 Competition (F90) Join Date: Jan 2015 Location: The Garden State iTrader: (0) Garage List 2019 BMW M5 Competi ... [0.00]	BMW service in Northern NJ Where do you go for your service? I am getting increasingly tired of the ineptness of the SAs at my dealership. The dealership is extremely convenient for me, but I just can't handle them anymore. Today I brought my wife's X5 in for the front drive shaft recall. Four hours later I get a call to tell me that they did not have the part and it won't be in until next week. You think that they would have checked or confirmed this 4 days ago when I made the appointment? Nope. They just denied that they confirmed any appointments for recall work when the manager asked them when I was in his office. I have to say, he was visibly annoyed at his people and offer pickup and delivery of the X5 from and to anywhere in addition to a detail when the part did come in. However, I am not sure that I want to deal with these people anymore. For now I would leave the dealership nameless. So, the question is, where do you go for service and warranty work? I forgot t also add, my SA told me that there was the starting of an oil leak around the filter. I questioned if they did it or make a mess when they changed the oil last last month... __________________ 2019 F90 M5 Competition - Black Sapphire Metallic 2015 F10 535i xDrive M-Sport - Jet Black (retired) 2008 E60 528i - Space Grey (retired) 2002 E46 325i - Space Grey (retired) 1999 E46 328i - Orient Blue (retired)
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07-25-2016, 07:55 AM	#2
n3985 Captain 140 Rep 600 Posts Drives: a car Join Date: Oct 2005 Location: North NJ iTrader: (3)	I've been taking my E46 M3, E70, and F10 to Park Ave for years with no issues. Worst I've had is Difeo aka BMW Tenfaly, eff that place.
	Appreciate 1 FSociety3870.50 Quote

09-21-2016, 05:00 PM	#9
Alcenos Field Marshal 🔱 145 Rep 294 Posts Drives: 2019 M5 Competition (F90) Join Date: Jan 2015 Location: The Garden State iTrader: (0) Garage List 2019 BMW M5 Competi ... [0.00]	Just an update from my side. I ended up taking the wife's X5 to Park Ave and the service was fantastic. The only negative is that I am even more pissed at Open Road/Roxbury as some additional work with the replacement of her fuel pump which they told we was not under warranty until it completed failed, the SA at Park Ave had fixed under warranty! __________________ 2019 F90 M5 Competition - Black Sapphire Metallic 2015 F10 535i xDrive M-Sport - Jet Black (retired) 2008 E60 528i - Space Grey (retired) 2002 E46 325i - Space Grey (retired) 1999 E46 328i - Orient Blue (retired)
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11-14-2016, 02:11 PM	#10
kstorm93 Private 32 Rep 98 Posts Drives: 2013 535i Join Date: Feb 2012 Location: NYC iTrader: (0)	I think you'll be really happy with Park Ave. in the long run. I had recently purchased my car from there and had a great experience. I have visited a few northern/western NJ dealerships & was disappointed with most. Things would either not get fixed properly the first time or an issue from thin air would be created. Another good thing I heard about Park Ave is that they are not big sticklers with after-market mod work on warranty applicable machines.. so another plus.
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01-26-2017, 11:43 AM	#13
roccy_miyagi @Dat.Vermillion.E92 90 Rep 453 Posts Drives: 2017 Join Date: Aug 2014 Location: New Jersey iTrader: (0)	Don't worry hopefully they'll keep their promise of making me a sa at my dealership, I'll look out for all you guys __________________ A Simple E92 from Jersey ..Mod Thread.. NJ Vermillion Red Mettalic E92 BMWCCA NJ
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