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2010 2011 BMW 5 Series Forum F10 Rear tyre problem - Advice please! |
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01-14-2012, 12:12 PM | #45 |
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01-14-2012, 12:15 PM | #46 |
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01-14-2012, 02:48 PM | #47 | |
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Julian |
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01-15-2012, 12:44 AM | #48 |
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01-15-2012, 05:39 AM | #49 |
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John, you probably need to enable Private Messaging in your options. Go to "User CP" at the top of the screen, then select "Edit Options" and you should find a tick box to enable private messaging.
Good luck. Julian |
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01-15-2012, 07:08 AM | #50 |
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01-16-2012, 05:28 AM | #51 |
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01-21-2012, 06:45 AM | #52 | |
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Update on the ongoing SAGA: BMW have now accepted that the rear wheel alignment was OK on my car and have now refunded the £150 charge made to check this. However, they have stated that I have to replace the tyres, at my cost, and the old tyres need to be returned to Goodyear for them to inspect. So I have had 2 new PIRELLI 275/35 20 Runflats fitted (£705) by the dealer and they are returning them to Goodyear for me. Incidentally, they damaged the paint on one of my wheels in the process . So I will have to get my spray can out and repair it (thank heavens for Wurth spray paint!). The Goodyear return and inspection process will take approx 4-6 weeks, so another long wait to get a resolution. I can't help thinking that if you had a gearbox fault, for example, you would not be expected to pay for a new gearbox and then wait for it to be checked over by the manufacturer! Anyway, I will update again when I have something to add. |
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02-17-2012, 06:49 AM | #55 |
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GT tyre problems too
I have had my 530GT for 12 months and love the car. It had a new engine in at 8500 miles as it dropped 3 valves in one cylinder when doing 70 mph!!!
Complained about the bumpy ride on my 20" wheels (live in a rural area) and all the dealership did was to reduce the pressures to 30psi. Took the car in yesterday for a mini service and they pointed out that the rear tyres are wearing on the inside edge. I put this down to th incorrect tyre pressures. Had a long argument with the service staff as they were unsure what the proper pressures should be. I have 245-45-20 front and 275-35-20 rear, Goodyears. They also told me that this was normal wear for the geometry of the car as the rear camber is set up this way. Same in the X5 & X6. Has anyone had any compensation form either BMW or Goodyear? |
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02-17-2012, 03:32 PM | #56 | |
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02-18-2012, 10:02 AM | #57 |
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Had a response from my BMW garage after my argument with them and subsequently sending them a print out of some of this threads comment.
Their response is quote" As you can see the tyre wear on the vehicles mentioned is not on any individual vehicle as this is a design feature of the model range, this is how the suspension is set up to achieve ultimate drive for the vehicles. The camber on the rear wheels is a feature of not just the 5GT, but on other models too. Your tyres are not worn to the extent of some as mentioned in the article, yours are 5 mm on the outer and centre with 3 & 4 mm on inner edges, some of the mentioned vehicles are / were worn the canvas & cords. I do not view this as a 'dangerous fault'. Routine checks of the tyres would show if replacement is required much before a dangerous situation is reached. This is one of the many reasons that as a dealership we offer Visual Vehicle safety checks at anytime and at no costs to our customers, to avoid this type of scenario. As per our earlier conversation, the recommended tyre pressures on your vehicle are 2.5 bar on the front and 2.6 bar on the rear." They are blaming the uneven wear on a "design characteristic"!!!! |
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02-20-2012, 04:58 PM | #58 |
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What tyres do you have? Goodyear excellence apppear to be the brand with the rear inner corner issue. It is really obvious if you have the issue -the wear occurs right on the inner corner with the rest of the tread looking ok. I have had the alignment checked - no fault found and now the tyres have been sent to Goodyear for their assessment. Hopeful of a positive outcome even if the process is long.
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03-28-2012, 03:04 PM | #59 |
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Tyre issue 5 GT
Hi, first time on this and not sure what I'm doing like someone else. I took my GT in today for its 18,000 mile service. Guess what my two rear tyres are shown wear on the inside edges, I need two new tyres, £446 each plus KDS alignment at another £221. Really pleased I googled this as my BMW dealer said, never heard about this before. I can't work out how to contact Rob, can anyone help me. My tyres are Goodyears.
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03-29-2012, 03:20 PM | #64 |
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Well had the conversation with BMW today and got nowhere, they said speak with your dealer. They said it is just down to wear, and tyres still on back order, cant give a date but suggested it might be 10 days, what a joke.
I've ordered p zeros now from elsewhere. This is my first BMW and I love the car but I would get better customer service from my garage down the road. |
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06-08-2012, 04:58 AM | #66 | |
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finally resolved
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Back in January I promised to update when I had something to add, well here we are in June and I can now give the promised update! My tyres were sent to Goodyear and eventually were looked at. Goodyear seemed to agree that there was an issue and refunded me for the unworn portion of the tread. This came in the form of a cheque for £388, which was 55% of the replacement cost of two tyres. Unfortunately it took a long time for the cheque to be forwarded to me by the BMW dealership and it wasn"t until I contacted James Bell at BMW UK that this finally got passed on to me. I also complained about the poor service from BMW and was compensated with a £350 BMW credit. I have also expressed my concerns, regarding the issue of tyre wear on 5 GT's with 20 inch rims, to James Bell at BMW and he has acknowledged that it is something that is apparent on some vehicles. Unfortunately anyone with this issue will, probably, have to go through this same process. So if you are experiencing signs of this wear issue and the dealership will not acknowledge it, tell them to contact James Bell. He is aware of at LEAST two cases of this and may know of more. Good luck all. |
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