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2010 2011 BMW 5 Series Forum F10 N63 Customer Care Package - Results Thread |
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04-09-2015, 10:15 PM | #90 |
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Was scheduled for CCP in July due to dealer being slammed. Took car in on March 24th for really hard cold start.
SA said they would look at it and call in one day. 3 days later they called and said they ordered parts for it. Was gonna be ready for pick up April 4th. Then they called and said the cameras were malfunctioning. Had to order more parts. Picked car up today. Laundry list of items including all 8 injectors were completed. Feels like car has more power already as I've only owned car for 1 month prior. |
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04-19-2015, 07:32 PM | #91 |
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My N63 CCP Experience
New member, first post. 2011 550ix MSport just turned 79,000 miles, original owner.
I just got my car back after the dealer completed work under the N63 Customer Care Campaign and wanted to share. I’ve only had it bad a few days, but seems to run better. Inspection process lasted 3 days, waited a month for the parts, then 3 more days to install. Received a stripped down 320 loaner for the inspection and a new 535 for the repairs. - Oil was changed at no charge, capacity increased by 1 Qt. and service interval set to 10,000 mi or 1 year. - Timing chain inspected but not replaced. - No battery replacement. Parts Replaced: 13-62-8-645-877 Hot-Film Air Mass Sensor 13-71-8-646-450 Gasket - Intake Air Duct 17-51-7-585-577 Clamp 11-15-8-645-237 Connecting Line - Bank 1 11-15-8-645-238 Vent Pipe - Bank 1 11-15-8-645-239 Connecting Line - Bank 2 11-15-8-645-240 Vent Pipe - Bank 2 11-66-8-649-747 Vacuum Pump 13-53-8-649-966 Fuel Feed Line w/ Low Pressure Sensor 12-51-7-575-196 Lambda-Probe Bracket * All of the spark plugs had been replaced before and all injectors replaced twice, along with a few other parts. If anyone is interested, I can post the highlights of previous shop time regarding N63 related problems. -John |
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04-19-2015, 08:35 PM | #92 | |
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Quote:
Something like in the pic Last edited by dadysev; 04-19-2015 at 08:41 PM.. |
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05-12-2015, 11:10 AM | #94 | |
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Quote:
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05-12-2015, 11:13 AM | #95 | |
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05-12-2015, 02:22 PM | #96 | |
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So they would either say 1353 7585261-11 (or higher) or 1353 8616079-11 (or higher Same part number can have different index numbers No reason the dealer would not change them, since they are paid by BMW if they do so.
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05-12-2015, 06:31 PM | #97 |
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I'm just skeptical because the turn around was so quick ( under 24 hours). I was driving the loaner real hard and belligerently and they called me in the next day and said my car was ready. Thanks for the response!
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05-13-2015, 12:01 PM | #99 |
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If this helps any, my service advisor told me that most of the mechanics are able to complete all the repairs under the CCP much faster these days due to the sheer volume (and repetitive nature) of processing so many part swaps to the N63 motor under this initiative.
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05-14-2015, 02:52 PM | #100 |
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I understand where you're coming from but when I first dropped the vehicle off, the SA said it would be about 2 weeks.
I attached the pic with the missing clamp. |
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05-15-2015, 01:28 PM | #101 |
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Got my carepackage done a couple weeks ago, right before my warranty was up.
I already had all 8 injectors replaced about 4-6 months ago. This time they replaced: 2 Hot Film Air Mass Meter 2 Gasket 2 Clamp 2 Connecting line 2 Vent Pipe 1 Vacuum pump 1 Fuel Feed Line Timing Chain checked ok ... Supposedly also got a software update. Car feels better, runs better Id say, still shakes a bit from time to time but whatever ... I have a 3rd party warranty with 0 deductible for worst case.
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05-19-2015, 08:50 AM | #102 |
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Hey all - I started this thread when I had my CCP done in January. From a long term perspective- all is still excellent! Car idles rough once in a blue moon (feel it in my shift knob - my car is manual). Power is still as smooth as the day I picked it up. Highway mileage is still 2 mpg better than before. All in all I am pleased! How is it working out for all of you?
- C |
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05-21-2015, 07:02 AM | #103 |
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I just discovered this thread. About a year ago ended the lease on our 2012 550xi a few months early for a M5. We had a lot of battery, injector, and drivetrain issues - fortunately all under warranty. My dealer was pretty good about taking care of me. Good to see in a way that BMW is addressing the issues. Fortunately no problems so far with the M5.
The Road and track article is interesting reading. I suspected that the electronics were part of the problem and it is good to see confirmation of that. They really need to evaluate whether the fuel savings by not charging the batteries fully is worth it now that they have a better idea of the consequences in cost and reputation. The issues we had in part pushed us into looking at other brands after more than 15 years of having almost exclusively BMWs. We now have two Porsches, each of which replaced a BMW. I really like my M5 but we'll have to see what is out there when my lease ends. |
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