2010 2011 BMW 5 Series Forum F10
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
 

2010 2011 BMW 5 Series Forum F10 F10 Technical Topics Navigation, iDrive, Audio, Video, Bluetooth, Phone, Coding BMW Connected Apps not working?
Post Reply
 
Thread Tools Search this Thread
      01-25-2019, 02:25 PM   #1
iBeech
Captain
iBeech's Avatar
England
72
Rep
945
Posts

Drives: BMW 520D F11 2015
Join Date: Sep 2009
Location: Sandbach

iTrader: (1)

Garage List
Send a message via MSN to iBeech
BMW Connected Apps not working?

Hey all,

I knew Connected Drive was flakey, but it downright stopped working.

First, I have:
BMW F11 (15 plate) with BMW Connected Drive / BMW Apps / Professional Nav
iPhone X on iOS12

The issue:

When I plug my phone into the car via USB, the car plays audio / album art etc. BMW Connected Drive detects the phone and says 'Apps Loaded' - but no apps are actually loaded; and the BMW Connected app on my phone does not react top my phone being plugged in.

If I unregister my car from the Connected app, hit 'Add Vehicle' and plug it in, i get a 'connecting' prompt, and then it fails. I have also tried reinstalling the app, and using my wifes iPhone.

I have tried both phones in my wifes BMW F31 (65 plate), and Connected Drive works absolutely fine. Apps load up without a problem.

Here is a video of what happens:
https://youtu.be/oROxOg0xtRA

Any ideas?
Appreciate 0
      01-25-2019, 07:38 PM   #2
ezaircon4jc
Colonel
United_States
746
Rep
2,591
Posts

Drives: 2014 535i M Sport
Join Date: Jan 2015
Location: San Diego

iTrader: (0)

Quote:
Originally Posted by iBeech View Post
Hey all,

I knew Connected Drive was flaky, but it downright stopped working.

First, I have:
BMW F11 (15 plate) with BMW Connected Drive / BMW Apps / Professional Nav
iPhone X on iOS12

The issue:

When I plug my phone into the car via USB, the car plays audio / album art etc. BMW Connected Drive detects the phone and says 'Apps Loaded' - but no apps are actually loaded; and the BMW Connected app on my phone does not react top my phone being plugged in.

If I unregister my car from the Connected app, hit 'Add Vehicle' and plug it in, i get a 'connecting' prompt, and then it fails. I have also tried reinstalling the app, and using my wife's iPhone.

I have tried both phones in my wife's BMW F31 (65 plate), and Connected Drive works absolutely fine. Apps load up without a problem.

Here is a video of what happens:
https://youtu.be/oROxOg0xtRA

Any ideas?
I'm assuming you have a subscription???
Appreciate 0
      01-25-2019, 10:07 PM   #3
iBeech
Captain
iBeech's Avatar
England
72
Rep
945
Posts

Drives: BMW 520D F11 2015
Join Date: Sep 2009
Location: Sandbach

iTrader: (1)

Garage List
Send a message via MSN to iBeech
Quote:
Originally Posted by ezaircon4jc View Post
I'm assuming you have a subscription???
I have the following booked services:
  • ConnectedDrive
  • Remote Services
  • TeleServices
  • Intelligent Emergency Call

The following services are NOT booked:
  • BMW Online
  • USB Map Update
  • Online Entertainment Voucher
  • Real time traffic uodate
  • Concierge Seevices

The BMW site states the following for the ConnectedDrice Service I have booked:
Quote:
The advantages for you:

Enter a new dimension of information and entertainment Ė directly in your BMW
Convenient management and extension of the services online via the ConnectedDrive Store
Up-to-the minute, location-based information via BMW Online
Convenient and secure use of selected smartphone apps
Appreciate 0
      01-26-2019, 05:47 AM   #4
iBeech
Captain
iBeech's Avatar
England
72
Rep
945
Posts

Drives: BMW 520D F11 2015
Join Date: Sep 2009
Location: Sandbach

iTrader: (1)

Garage List
Send a message via MSN to iBeech
Rang BMW Connected service. Who informed me that you need BMW Online in order for the phone apps feature to work, which is £30 for the year. Disappointing that the marketing material is not very clear. But problem solved now.
Appreciate 0
      01-28-2019, 07:52 AM   #5
Sphericos
Private
Sphericos's Avatar
Bulgaria
3
Rep
57
Posts

Drives: ALPINE WHITE F10 520D
Join Date: Dec 2018
Location: Sofia, Bulgaria

iTrader: (0)

Quote:
Originally Posted by ezaircon4jc View Post
I'm assuming you have a subscription???
Sorry for my intervention to the topic, but I recently bought an used BMW F10, which obviously comes with BMW apps and ConnectedDrive. However, I am not aware of how can I take advantage of it. This subscription you are referring to is it paid monthly or what?
Appreciate 0
      01-28-2019, 11:06 AM   #6
iBeech
Captain
iBeech's Avatar
England
72
Rep
945
Posts

Drives: BMW 520D F11 2015
Join Date: Sep 2009
Location: Sandbach

iTrader: (1)

Garage List
Send a message via MSN to iBeech
Quote:
Originally Posted by Sphericos View Post
Sorry for my intervention to the topic, but I recently bought an used BMW F10, which obviously comes with BMW apps and ConnectedDrive. However, I am not aware of how can I take advantage of it. This subscription you are referring to is it paid monthly or what?
Go into ConnectedDrive -> Connected Store.

Aubscriptions are billed annually. For BMW Apps you need BMW Onliine, which gets you access to the web, weather, office, apps etc. In the UK itís arouns £30 per tear
Appreciate 1
      01-28-2019, 11:39 AM   #7
Sphericos
Private
Sphericos's Avatar
Bulgaria
3
Rep
57
Posts

Drives: ALPINE WHITE F10 520D
Join Date: Dec 2018
Location: Sofia, Bulgaria

iTrader: (0)

Quote:
Originally Posted by iBeech View Post
Quote:
Originally Posted by Sphericos View Post
Sorry for my intervention to the topic, but I recently bought an used BMW F10, which obviously comes with BMW apps and ConnectedDrive. However, I am not aware of how can I take advantage of it. This subscription you are referring to is it paid monthly or what?
Go into ConnectedDrive -> Connected Store.

Aubscriptions are billed annually. For BMW Apps you need BMW Onliine, which gets you access to the web, weather, office, apps etc. In the UK it's arouns £30 per tear
Oh, okay! Cheers, buddy!
Appreciate 0
      05-19-2019, 04:42 PM   #8
ezaircon4jc
Colonel
United_States
746
Rep
2,591
Posts

Drives: 2014 535i M Sport
Join Date: Jan 2015
Location: San Diego

iTrader: (0)

Any idea why these are my only options in Connected Drive? No apps show as available...

For some reason I can't post a pic...

Anyway, my only two options are BMW Connected and BMW Calendar; No music apps appear.
Attached Images
 
Appreciate 0
      05-19-2019, 05:41 PM   #9
woodnook123
New Member
United_States
6
Rep
28
Posts

Drives: 2016 BMW 535i Xdrive
Join Date: Oct 2015
Location: Kalamazoo, MI

iTrader: (0)

Garage List
I have a 2016 535i and it is doing the same thing. If i start one of the music apps (amazon, spotify or iheartradio) before plugging it into the USB port, the music apps will show up. If I just have the BMW Connected App, then the music apps don't show.

I'm planning on stopping by the dealer and talking with one of those BMW Genius people. If I find out anything, I'll post an update.
Appreciate 0
      05-19-2019, 07:00 PM   #10
ezaircon4jc
Colonel
United_States
746
Rep
2,591
Posts

Drives: 2014 535i M Sport
Join Date: Jan 2015
Location: San Diego

iTrader: (0)

Quote:
Originally Posted by woodnook123 View Post
I have a 2016 535i and it is doing the same thing. If i start one of the music apps (amazon, spotify or iheartradio) before plugging it into the USB port, the music apps will show up. If I just have the BMW Connected App, then the music apps don't show.

I'm planning on stopping by the dealer and talking with one of those BMW Genius people. If I find out anything, I'll post an update.
Thanks...

I'm also going in Tue to have my SA look at my serpentine belt (shows some sporadic fibers sticking out but no cracking) and I'll ask then.
Appreciate 0
      05-21-2019, 05:54 PM   #11
ezaircon4jc
Colonel
United_States
746
Rep
2,591
Posts

Drives: 2014 535i M Sport
Join Date: Jan 2015
Location: San Diego

iTrader: (0)

Saw the genius today. Apparently I need to plug in the phone, start the Connected App, then start the music app of my choice. That seems to work, albeit a little slowly. Bluetooth works pretty flawlessly (not near as well as the G30 system).
Appreciate 0
      05-28-2019, 02:49 PM   #12
Attorney58
New Member
Turkey
6
Rep
23
Posts

Drives: Bmw f10
Join Date: Nov 2018
Location: Paris

iTrader: (0)

I use only Spotify. Others do not work.
Appreciate 0
      08-13-2019, 09:41 AM   #13
Houranimd49
New Member
United_States
5
Rep
16
Posts

Drives: 2011 BMW 535i xDrive
Join Date: Apr 2019
Location: MI

iTrader: (0)

Garage List
I also have the BMW connected apps, and I couldn't get mine to work too. I called them up and they said that for my model year (2011) it only works with 2G data?? It didn't make sense to me, but that was the reason.
Appreciate 0
      08-13-2019, 04:07 PM   #14
ezaircon4jc
Colonel
United_States
746
Rep
2,591
Posts

Drives: 2014 535i M Sport
Join Date: Jan 2015
Location: San Diego

iTrader: (0)

Quote:
Originally Posted by Houranimd49 View Post
I also have the BMW connected apps, and I couldn't get mine to work too. I called them up and they said that for my model year (2011) it only works with 2G data?? It didn't make sense to me, but that was the reason.
When BMW offered the option to upgrade gratis to the new system for our 2012 I took advantage. Now, APPS works better in the 2012 (CIC) than it does in our 2014 (NBT). I plugged my phone (iPhone 6s+) into the USB, went to connected drive, opened the connected app and voilŠ, all the apps are displayed. In the 2014 following the same procedure my only options under connected drive are BMW Connected and BMW Calendar. I can get it to work, mostly, like I mentioned above. I may need another trip to the "genius"!
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 11:41 AM.




5post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST