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2010 2011 BMW 5 Series Forum F10 BMW 5-Series (F10) Forums General 5-Series Sedan and Wagon (F10 / F11) Forum BMW N63 engine service action (Service Bulletin B001314)
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      01-01-2015, 04:51 PM   #23
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Quote:
Originally Posted by NickG_TechniqueTuning View Post
This is a 2-part campaign by BMW for cars with the N63 engine. It was announced on 12/29/2014 and called "N63 Customer Care Package", bulletin B001314. The highlights are:

- check the timing chain for stretch; replace if necessary
- check the following items and replace if necessary: fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump, low pressure fuel sensor
- change the oil service interval to 12 months/10,000 miles
This is really helpful information and thank you for sharing! Just had injectors replaced (again) on 12/26/14, just missed the bulletin. Thanks again
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      01-01-2015, 05:45 PM   #24
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Kinda pissed off about this. My car was out of warranty back in November. I had to get my fuel injectors all replaced on my dime, nearly $6000. I complained to BMW NA and they cut me a check for just $4500. WTF. Going to see if at least now they will refund me the last $1500.

So many people complained to them about the fuel injectors, I filed a BBB complaint and was about to start a lawsuit as well but $4500 was more than nothing for no effort on my part.
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      01-01-2015, 06:58 PM   #25
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Filed a BBB complaint to get the remaining $1500+ refunded back to me. Going to take my car in for the timing chain and so on ASAP and hopefully I get a good loaner. Going to miss this 550i, I am moving on up to an M5 soon.
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      01-02-2015, 08:49 AM   #26
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Here are the affected vehicles:

N63 Powered:
F01 and F02 (7 Series Sedan) produced from 3/2009 to 6/2012
F04 (Active Hybrid 7) produced from 4/2010 to 6/2012
F07 (Gran Turismo) produced from 9/2009 to 6/2012
F10 (5 Series Sedan) produced from 3/2010 to 7/2013
F12 (6 Series Convertible) produced from 3/2011 to 7/2012
F13 (6 Series Coupe) produced from 7/2011 to 7/2012
E70 (X5) produced from 3/2010 to 6/2013
E71 (X6) produced from 7/2008 to 6/2014
E72 (ActiveHybrid X6) produced from 9/2009 to 9/2011


The Following is Checked under the customer care package and replaced if needed:

Hot-Film Air Mass Sensors
PIEZO High Pressure Fuel Injectors
Engine Vacuum Pump
Fuel System Low Pressure Sensor/Feed Line
Fresh Air Intake Turbo Seals
Crankcase Ventilation Lines (Hoses)
Timing Chain

Battery will also be replaced on specific cars
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Last edited by E90Fleet; 01-02-2015 at 09:03 AM.
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      01-02-2015, 09:48 AM   #27
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The Timing chain test is performed by the dealer diagnosis system, so no taking the engine apart.
But should one of the 2 chains fail the test, the engine needs to be removed from the car to replace the chains, hence why it can take many days.

The "care package" does not require the removal of the engine from the car.


Timing chain replaced cars will also get a oil change.
All cars will be programmed for 12 month/10,000 Mile oil change interval.
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      01-02-2015, 12:00 PM   #28
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Mine goes in Tuesday. I started looking at C63s over the weekend... this all has me worried about the long term of this car.
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      01-02-2015, 12:55 PM   #29
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yea I spoke to my SA yesterday he told me to take my time, that they were also not scheduling any more recalls for the mean time because they still haven't received all the parts if needed to change. And honestly Im in no hurry, cars is doing decent, whenever he has the time and can guarantee my car wont be in for more than a week Im cool with it. He says if I were to bring it in now it could be there for a whilee.
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      01-02-2015, 01:25 PM   #30
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Quote:
Originally Posted by RSBro View Post
Mine goes in Tuesday. I started looking at C63s over the weekend... this all has me worried about the long term of this car.
i still haven't gotten a call.... ill try again today
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      01-02-2015, 01:36 PM   #31
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Quote:
Originally Posted by Dante269 View Post
i still haven't gotten a call.... ill try again today
Its not a recall, so cars dont have to go in immediately.
Dealers will schedule with their customers as they get the "care pack" parts in stock.

Something like 84,000 cars are affected, so expect delays as dealers can only do a few at a time.
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      01-02-2015, 03:55 PM   #32
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      01-02-2015, 05:50 PM   #33
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Thank you all - Scheduled for next week. I cannot wait to get these items addressed!

- C
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      01-02-2015, 07:27 PM   #34
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My car will be ready this evening, but when they did the inspection earlier in the week they found that my turbo cooling hoses were leaking and recommended that I replace them, I asked how much and nearly fell out of my chair - almost $1,000! I begrudgingly told them to go ahead and do them. Fast forward to today I got a call from my SA and he told me that the price he quoted me was wrong, it should have been closer to $1600. But since he told me the almost $1000 figure, they'll honor that price. To me that's still pretty damn high to replace the 4 hoses and the related clamps and couplings. I guess they had to dismantle almost all the accessories in the engine compartment to get at them. But hey, if my car continues on without any hiccups for the next 100,000 miles I'll be happy. (fingers crossed)
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      01-02-2015, 08:03 PM   #35
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Quote:
Originally Posted by Chili Palmer View Post
My car will be ready this evening, but when they did the inspection earlier in the week they found that my turbo cooling hoses were leaking and recommended that I replace them, I asked how much and nearly fell out of my chair - almost $1,000! I begrudgingly told them to go ahead and do them. Fast forward to today I got a call from my SA and he told me that the price he quoted me was wrong, it should have been closer to $1600. But since he told me the almost $1000 figure, they'll honor that price. To me that's still pretty damn high to replace the 4 hoses and the related clamps and couplings. I guess they had to dismantle almost all the accessories in the engine compartment to get at them. But hey, if my car continues on without any hiccups for the next 100,000 miles I'll be happy. (fingers crossed)
So no other items replaced related to the recall?
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      01-02-2015, 09:42 PM   #36
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I heard this was coming back in November. I'm so glad. Will be glad to get some issue 11 and higher injectors!
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      01-02-2015, 09:59 PM   #37
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Quote:
Originally Posted by Mbbrewer View Post
So no other items replaced related to the recall?
They replaced a couple of vent pipes, gaskets, connecting lines, a hot film air mass thing, and set something for set oil filter elim., whatever that is.

I had my injectors and some other related components replaced in June, that were probably part of this campaign.
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      01-03-2015, 12:05 AM   #38
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Quote:
Originally Posted by Chili Palmer View Post
They replaced a couple of vent pipes, gaskets, connecting lines, a hot film air mass thing, and set something for set oil filter elim., whatever that is.

I had my injectors and some other related components replaced in June, that were probably part of this campaign.
Did it seem to make a difference?
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      01-06-2015, 12:55 AM   #39
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Hi from the XBimmers board. This thread is getting a lot more action than over on our site so I'll ask this here. For anyone who is familiar with all of these recalled components and the effect that replacing them will have, here's the million dollar question: will this campaign improve engine reliability? I love my X5 50i but it's had it's fair share of issues and, especially considering that BMW Seattle has a pretty terrible loaner fleet, I'm getting tired of taking it in.
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      01-06-2015, 01:46 AM   #40
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Quote:
Originally Posted by Chili Palmer View Post
My car will be ready this evening, but when they did the inspection earlier in the week they found that my turbo cooling hoses were leaking and recommended that I replace them, I asked how much and nearly fell out of my chair - almost $1,000! I begrudgingly told them to go ahead and do them. Fast forward to today I got a call from my SA and he told me that the price he quoted me was wrong, it should have been closer to $1600. But since he told me the almost $1000 figure, they'll honor that price. To me that's still pretty damn high to replace the 4 hoses and the related clamps and couplings. I guess they had to dismantle almost all the accessories in the engine compartment to get at them. But hey, if my car continues on without any hiccups for the next 100,000 miles I'll be happy. (fingers crossed)
I was in a similar boat but i had about 200 miles left on my warranty. They ended up replacing both turbo intake pipes and all the PCV vent piping. I am glad they caught it before it went out of warranty.

And I will be keeping my fingers crossed too. for your car and mine
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      01-06-2015, 10:50 AM   #41
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wonder how this is going to work on my car. I have my appointment tomorrow but my car is modified. Dinan stage 3 tune....
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      01-06-2015, 11:52 AM   #42
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Quote:
Originally Posted by Badboy8813 View Post
wonder how this is going to work on my car. I have my appointment tomorrow but my car is modified. Dinan stage 3 tune....
The whole purpose of overpaying for Dinan is that you are to keep warranty and in good terms with BMW, so i wouldnt worry about it
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      01-06-2015, 02:58 PM   #43
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So I just called the Dealer up here in Toronto Canada and they checked my VIN and said no outstanding recalls??

Maybe this is still new and hasn't bled down to all the dealerships yet?
RRRR!!!!
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      01-06-2015, 03:05 PM   #44
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Quote:
Originally Posted by dadysev View Post
So I just called the Dealer up here in Toronto Canada and they checked my VIN and said no outstanding recalls??

Maybe this is still new and hasn't bled down to all the dealerships yet?
RRRR!!!!
When I put in VIN in the BMW website, it says no recalls. But when I turned my car in for tires and maintenance, the technicians and SA said there's a recall. I checked the website again and it still says no recall lol.

So I'm guessing information is not synchronized across all the systems. From all my previous experience, a good tech and SA will get you the latest info.
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