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2010 2011 BMW 5 Series Forum F10 BMW USA email response on recent Recall |
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04-14-2014, 01:16 PM | #1 |
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BMW USA email response on recent Recall
Thank you for contacting BMW of North America, LLC regarding our voluntary recall announcement for certain 2010-2012 vehicles equipped with inline 6-cylinder engines. In very rare cases, the bolts on the VANOS (variable camshaft timing) unit housing may become loose or, in extreme cases, break.
Affected Series include: 2010-12 1 Series 2010-12 3 Series 2010-2012 5 Series 2010-12 5 Series Gran Turismo 2012 6 Series 2010-2012 X3 SAV 2010-12 X5 SAV 2010-12 X6 SAV 2010-12 Z4 Drivers of potentially affected vehicles may continue to drive their vehicles; however, if a Check Engine or Service Engine Soon lamp illuminates and a Check Control message warning appears, they should immediately contact their nearest authorized BMW center to arrange service. In the event of stalling, drivers should carefully move away from traffic and pull over to a safe location as soon as possible and stop the vehicle. They should contact BMW Roadside Assistance at 1-800-332-4269 to have the vehicle brought to the nearest authorized BMW center. They should not continue to drive their vehicle. Owners of potentially affected vehicles will be contacted by BMW Customer Relations via First-Class Mail to inform them of the recall and, when parts are available, will receive a second notification that will advise them to make an appointment with their authorized BMW center to have the repair made. BMW remains committed to maintaining the highest level of automotive excellence. We sincerely apologize for any inconvenience should your vehicle be affected by this recall. The BMW Customer Relations and Services Department is available Monday through Friday from 9:00 a.m. to 9:00 p.m., ET. You can reach us at 1-800-831-1117. Sincerely, Emily Lane Customer Relations and Services Representative The All-New BMW M3 Sedan and BMW M4 Coupe Lighten Up. Power Up. www.bmwusa.com |
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